About the position

PagerDuty is seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of their critical billing, revenue recognition, and order-to-revenue (O2R) systems. The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations. This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations. This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams. You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations. You will partner closely with a Zuora Administrator who handles day-to-day operational work and support.

Responsibilities

• Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations. Translate financial KPIs — including ARR, MRR, NRR, churn, and deferred revenue — into system requirements and deliver best-in-class solutions that incorporate emerging trends in subscription management and revenue recognition (ASC 606/IFRS 15).
• Transform high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision. Ensure requirements account for revenue accounting impact, financial close timelines, and audit readiness.
• Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro) — including product architecture, data models, custom objects, workflow configurations, rule sets, and integration points within the broader O2R ecosystem (Salesforce CPQ, NetSuite ERP). Stay current on Zuora roadmap releases and proactively assess impact to existing configurations.
• Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams. Develop deep understanding of how billing system configurations drive financial outcomes, including revenue recognition schedules, contract modifications, standalone selling prices (SSPs), and period-end close processes.
• Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards. Architect solutions that support business growth, new pricing models, and evolving revenue recognition requirements.
• Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation. Use generative AI tools to accelerate requirements documentation, testing, and knowledge management.
• Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity.
• Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms. Define and maintain test scripts that validate financial accuracy and compliance.
• Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes. Communicate the 'why' behind system changes to Finance and Operations stakeholders to ensure buy-in and smooth transitions.
• Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements. Partner with Internal Audit to address control gaps and maintain a robust compliance posture.
• Build and maintain strong relationships with Zuora and other key vendors, serving as the primary point of contact to influence product roadmaps, escalate issues, and leverage vendor expertise to drive business value.
• Proactively manage project risks, resolve emerging issues, and ensure timely, high-quality delivery of all O2R initiatives.
• Effectively manage competing priorities by assessing urgency and business impact, making informed trade-off decisions, and maintaining strong stakeholder relationships through transparent communication and expectation management.
• Maintain a customer service-oriented mindset, keeping end users at the forefront of system design while balancing business requirements and technical constraints to deliver intuitive, efficient solutions.

Requirements

• 5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment.
• Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects. Proven ability to architect end-to-end billing and revenue solutions, not just administer them.
• Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention. Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting. Ability to partner effectively with Revenue Accounting, FP&A, and RevOps teams.
• Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance.
• Demonstrated ability to apply AI and automation tools to improve operational workflows. Experience using generative AI tools for productivity, documentation, or analysis. Ability to evaluate AI-powered solutions for billing operations (e.g., anomaly detection, revenue forecasting, contract intelligence) and make informed build-vs-buy recommendations.
• Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration.
• Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering. Ability to translate complex technical concepts for finance audiences, and vice versa.

Nice-to-haves

• Zuora Certified Administrator or Zuora Certified Revenue Analyst/Developer.
• Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling.
• Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data.
• Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes.
• Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems.
• Bachelor's degree in Business, Finance, Accounting, Computer Science, or related field.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs