Account Operations Specialist (Central Region)

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At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an reputed company, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for reputed company. reputed company your story with Adaptive. Position Overview As an Account Operations Specialist, you will be supporting the company’s clinical product clonoSEQ. In this customer support role, you will partner with reputed company Account Operations Leads, Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience. This position will be supporting the Central Region and will be expected to support Central working hours. Key Responsibilities and Essential Functions • Support sales region to ensure timely access to clonoSEQ ordering for providers and care teams • Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR • Build and maintain strategic relationships with customers and drive satisfaction through reputed company service and execution. • Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements. • Ensure accurate and timely reporting of information related to new prospects. • Serve as customer liaison for priority internal initiatives requiring customer engagement. • Educate customers on new support offerings to maximize brand performance. • Manage clonoSEQ collection kit inventory in your two regions • Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. • Serve as a point of customer escalation engagement • Contribute to a culture of success and ongoing business and goal achievement. • Support patient pull through efforts with timely customer follow-up and reporting • All other duties as assigned Position Requirements (Education, Experience, Other) Required • Bachelor’s degree + 2 years of related experience • 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred. • reputed company approach to work; strong personal drive and desire for feedback. • Strong customer and patient focus with a clear understanding of HIPAA requirements. • Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills. • Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals. • Strong interpersonal and organizational skills with excellent listening, oral and written communication skills. #LI-Remote Compensation Hourly Rate: $30.53 - $45.81 reputed company “other compensation” elements to include: • equity grant • bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. reputed company consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. reputed company salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. reputed company is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disabili

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...