Department Assistant, Compensation Benefits and Member Services [Remote]

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<p> Job Description<br /> <br /> Who We Are<br /> ​ Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.<br /> <br /> The Role<br /> We are looking for a Department Assistant to provide administrative support to the Benefits, Compensation, and Member Services teams and white-glove service to members. The individual must be comfortable working with people in a variety of roles both within and outside of the company. This is an excellent opportunity for someone interested in growing and expanding their knowledge of both the compensation and benefits functions. This hybrid position requires onsite presence four days a week or more, as mandated by the business.<br /> <br /> Responsibilities<br /> <br /> Provides department administrative support to Benefits , Compensation and Member Service team s . Responsibilities include:<br /> • Manages calendars and phones for all assigned executives on the team , setting up and managing meetings, reserving conference rooms , greeting and directing visitors, etc.<br /> • Handles internal and external requests for meetings, utilizing strong judgment in prioritization and flexibility to meet scheduling changes and shifting priorities.   <br /> • Schedules travel, processes expense reports, and invoices, and coordinates logistics for team meetings , and events .<br /> • Receives inquiries from CAA Members and either handles questions, or routes to the appropriate team member.<br /> • Responds to questions submitted through the HR general phone line , related to routine questions on benefits and compensation policies.<br /> • Periodically provides administrative support to the Global SVP of Compensation and Benefits when they are working in person in the Los Angeles office (approx. once per month).<br /> • Collects, reviews and analyzes data and prepares reports, charts, budgets, and other presentation materials utilizing Workday, the Microsoft Office Suite, specifically Word, Excel and PowerPoint, and specialized software.<br /> • Compiles statistics and distributes reports or other communications on a regular schedule .<br /> • Maintains files, databases, and archives of relevant documents and records , and manages version control.<br /> • Creates, p roofreads, format s, prints and assembles confidential meeting materials.<br /> • Ensures deliverable are error free and on time .<br /> • Performs other duties assigned, as needed .   <br /> <br /> Qualifications<br /> • Associate's degree or equivalent relevant experience required.<br /> • 1 -3+ years' of administrative support experience, preferably in Compensation, Benefits, Member Services, or a related Corporate department.<br /> • Experience providing administrative support to multiple executives and team members .<br /> • Demonstrated ability to effectively interact with senior-level executives and their assistants and coordinators.<br /> • Demonstrated ability to maintain strict confidentiality in handling and preparing sensitive compensation, benefits, or member services documents, presentations and reports .<br /> • Possess e xcellent customer service mindset , strong verbal and written communication skills.<br /> • Must be highly organized, resourceful and possess good judgment .<br /> • Interest in working in and learning about areas such as compensation, equity, benefits, HR operations, etc.<br /> • Intermediate or advanced level proficiency working in Microsoft Office Suite, specifically Word, Excel and PowerPoint .<br /> • Professional & proactive demeanor , detail oriented and possess superior organizational skills .<br /> • Must be a ble to work independently in a fast-paced and team-oriented department.<br /> • Must be able to juggle multiple competing priorities in a fast-paced, deadline-driven environment and be able to quickly adjust to new priorities and circumstances.<br /> <br /> Location<br /> This position will be based in our LA office with a minimum of 4 days a week in the office .<br /> <br /> Compensation<br /> <br /> The base hourly rate for this position is in the range of $28.00-$33.00. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.<br /> <br /> Please provide complete and legible information. An incomplete application may affect your consideration for employment.<br /> <br /> Creative Artists Agency, LLC (the ''Company'') is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.<br /> <br /> The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.<br /> <br /> The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.<br /> <p id='jobcode'>Jobcode: Reference SBJ-veoj8j-139-5-253-10-42 in your application.</p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...