Counselor, Administrative Referral

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Job Description:

  • Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
  • Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
  • Provide members with immediate support, coaching and training based on identified needs.
  • Coordinate referrals to network providers and complete session authorizations.
  • Connect members with financial, legal, personal assistance and work-life resources.
  • Consult with Human Resources professionals and supervisory personnel regarding employee concerns and applicable HR practices and policies.
  • Make clinical determinations in accordance with company risk policies and member and organization interests.
  • Maintain timely, accurate and professional case-management documentation.
  • Research appropriate services, providers and resources.
  • Support colleagues with case management, case completion and follow-up.
  • Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
  • Perform other duties as assigned.

Requirements:

  • Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
  • At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
  • Strong assessment, triage, immediate-support, research and case management capabilities.
  • Knowledge of general Human Resources standards and practices.
  • Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
  • Understanding of HIPAA requirements and appropriate handling of PHI.
  • Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
  • Strong communication, consultation, organization, judgment and documentation skills.

Benefits:

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