The Association is seeking a Visitor Services Manager for The People’s House: A White House Experience.

This position will report directly to the Director of Visitor Services and Experience, The People’s House. The ideal candidate for this position would be a friendly, energetic individual who enjoys interacting with visitors, staff, trustees, volunteers and members, connecting people with the organization and its resources

The Visitor Services Manager will:

• Assist the Director of Visitor Services & Experience in managing all Visitor Services Representatives.
• Act as the primary supervisor for all Visitor Services staff on days when the Director of Visitor Services & Experience is not present.
• Act as the Manager on Duty when Director-level positions are not in the office.
• Assist with the training on onboarding processes for new Visitor Services staff and ensuring all procedures are understood/followed.
• Assist the Director of Visitor Services & Experience in the processes for all ticket reservations and the group visits calendar (via Veevart) for field trips, tour groups, and adult learning programming, including tracking payments.
• Create the daily position assignment schedule for all Visitor Services Representatives.
• Assist with the daily operations of the front desk, providing excellent customer service by contributing to a warm and welcoming environment.
• Perform duties related to ticket entry, including orienting visitors, making public announcements, and scanning passes.
• Greet patrons visiting The People’s House as well as provide museum guides and maintain stocks of literature for events and programs.
• Assist in performing daily opening and closing procedures as well as basic security monitoring functions to maintain awareness of who is present in the building.
• Assist with staffing needs for after-hours events and programs.
• Provide coverage for Visitor Services Representative positions on the floor.
• Perform all duties required with a floor docent in exhibit spaces, including bring knowledgeable about the exhibits, the stories, and the White House Historical Association.
• Address visitor concerns and make referrals to the appropriate personnel when appropriate.
• Ensure that all accessibility devices are charged and functioning for all visitors who might require additional assistance.
• Be knowledgeable about White House Historical Association membership benefits.
• Other duties as assigned.

Qualifications and requirements

• Bachelor’s degree in history, museum studies, business, hospitality, or related field preferred or equivalent job experience.
• Prior customer service, retail, and/or security experience required.
• Excellent customer service and communications skills.
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications preferred.
• Weekends and holidays required.
• Able to lift at least 35 pounds. Position requires frequent, sustained periods of standing and movement.

Employees may be required to work outside of normal operating hours when necessary to support business operations, address operational needs, or respond to unforeseen circumstances.

• Schedule: 10 hrs./day and 4 days/week
• Compensation: $65,000.00 annually
• Benefits: 403(B), health, dental, vision, Life, paid time off, and more
• Location: Washington, D.C. On-site – in-person

Candidates selected for this position must pass a full background and reference check.

This is NOT a political position or a position with the United States Government. All proceeds from the sale of the Association’s books and products are used to fund the acquisition of historic furnishings and artwork for the permanent White House Collection, assist in the preservation of public rooms, and further its educational mission.

The White House Historical Association is a non-profit, non-partisan educational organization founded in 1961 by First Lady Jacqueline Kennedy to enhance the understanding, appreciation, and enjoyment of the Executive Mansion. For more than sixty years, the Association has produced award-winning books on a wide range of subjects related to the history of the President’s House and has actively fulfilled its educational mission with robust educational programming and retail offerings including the Official White House Christmas Ornament program.

The People’s House: A White House Experience is a cutting-edge education center that tells the story of the Executive Mansion, its inhabitants, and the people who have dedicated their careers to its functions. It features exhibitions and galleries that bring the White House and its storied history to life.