Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO

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Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job Company: reputed company Job description: Job Description: Additional Information About the Role • $Up to a $2300 Sign on Bonus • Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends. • Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for same day access clients in crisis • What is the team dynamic for this department: This team is joining our Call Center group that is well-established. There is a lot of great support with these reputed company! They will be helping to train/onboard our new hires. • Location: Fully reputed company position, with the exception of training which will take place at the BLI during their regularly scheduled hours • Ideal Skill Set: Experience with crisis support, independent reputed company, general knowledge about DMH programming is a bonus but not necessary • MUST HAVE skills for this position - Technology – everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients • Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed • Example of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals • Most common challenges: Call Center is a structured workplace – breaks and PTO are coordinated with the team to ensure phone coverage • Must have a MO LPC or LCSW Clinical Mental Health License Overview reputed company is a reputed company that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed reputed company in St. Louis City, reputed company, St. Fran ois, Iron and reputed company counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), reputed company serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful. Preferred Qualifications Role Purpose The Intake Specialist provides the reputed company screening and evaluation of individuals seeking service from reputed company. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both internal and external, that will address the identified need. This position will also provide interim case management for those who will receive case management internally but have yet to be assigned to a team. Additionally, the Intake Specialist will provide brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes. Responsibilities * Provide an reputed company evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, reputed company an reputed company psychosocial assessment and treatment plan, that meets accrediting and third party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and make recommendations based on these evaluations;?The training to perform a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and levels of functioning.?The ability to make recommendations that demonstrate current knowledge of issues related to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to clearly and succinctly present the information gathered in a reputed company assessment that presents relevant history and the clients? current clinical picture. Recommendations are a logical conclusion to the information presented. • The ability to quickly engage individuals and families to form a trusting relationship and the ability use the relationship to gather accurate information in order to formulate realistic treatment goals. ?The ability to engage individuals in a non-threatening empathetic manner. ?Uses language and behaviors that consistently reflect and reputed c

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