About Us

Sagility Philippines is a leading provider of customer service and support solutions in the healthcare sector. We are committed to delivering exceptional service to our clients and their patients through a dedicated team of professionals. Our company values integrity, excellence, and a commitment to continuous improvement. We pride ourselves on creating a supportive work environment where skilled professionals can thrive and make a meaningful impact in healthcare delivery.

About the Role

We are seeking a US Registered Nurse (Remote) to join our dynamic call center and customer service team on a full-time basis. This is a remote position based in Quezon City, Metro Manila, offering flexibility and the opportunity to work from home whilst providing critical patient support and healthcare guidance. This role is central to our mission of delivering high-quality healthcare customer service, and you will be instrumental in supporting patients and healthcare providers across the United States.

With a comprehensive training program commencing on 7 September 2026, this position offers an attractive package of up to 63K, making it an excellent opportunity for qualified healthcare professionals.

Key Responsibilities

• Providing compassionate and professional nursing support to patients via telephone and remote communication channels
• Assessing patient health concerns and providing appropriate guidance and triage information
• Documenting patient interactions and clinical information accurately and in compliance with healthcare regulations
• Collaborating with healthcare providers and medical teams to ensure continuity of care
• Responding to patient inquiries regarding medications, treatment plans, and healthcare procedures
• Maintaining confidentiality and adhering to HIPAA and other relevant healthcare privacy regulations
• Educating patients on health conditions, preventive care, and wellness initiatives
• Contributing to team objectives and supporting colleagues in a fast-paced call center environment
• Meeting quality assurance standards and performance metrics established by the organization
• Participating in ongoing training and professional development programs

What We're Looking For

• BS Nursing Graduate with active PH and US license valid within 6 month before the expiration date
• Minimum of 1 year of clinical nursing experience, preferably in a patient-facing role
• Strong communication skills with the ability to explain complex healthcare information in a clear and compassionate manner
• Excellent listening and empathetic approach to patient interactions
• Ability to work independently in a remote environment whilst meeting performance targets
• Knowledge of US healthcare systems, insurance processes, and patient advocacy protocols
• Professional demeanor and commitment to patient confidentiality and data security
• Flexibility to adapt to a call center environment and manage high call volumes
• Preferred experience in customer service, telehealth, or nurse hotline support

What We Offer

• Competitive salary package up to 63K + 100K Signing Bonus and comprehensive benefits
• Comprehensive paid training program commencing 7 September 2026, ensuring you are fully prepared for the role
• Remote work flexibility, allowing you to work from the comfort of your home
• Full-time permanent employment with job security and stability
• Health and wellness benefits supporting your professional and personal wellbeing
• Career development opportunities within a growing healthcare customer service organization
• Supportive team environment with experienced colleagues and management mentorship
• Access to ongoing professional development and training programs
• Flexible scheduling options to support work-life balance
• Recognition and rewards program for outstanding performance and customer satisfaction

Apply Now If you are a dedicated US Registered Nurse seeking a rewarding remote opportunity with competitive compensation and comprehensive support, we would love to hear from you. Please submit your application including your CV, nursing credentials, and a cover letter outlining your relevant experience. Join our team and make a difference in patient care whilst working flexibly from home.

Be part of the Wave 1 founding team!

Apply today! Recruitment process is strictly onsite. Visit us at: GF Sagility Recruitment Hub Giga Tower, Bridgetowne Quezon City

Look for Patrick or Trisha