Job Responsibilities: Customer Service Agent Salary: $20-30/Hour Company: Southwest Airlines Location: USA Educational Requirements: Bachelor\'s Degree Full Job Description: Fees and Benefits: Compensation of $18.50 to $18.50 per hour*, with the possibility of future increases according to the applicable collective bargaining agreement. Possibility of overtime and exchange rate. Benefits you\'ll love:

• Fly free, as a privilege, on any empty seat on all Southwest flights (your dependents are eligible)

Southwest Airlines travelers come together to achieve our mission of connecting people to what\'s important in their lives through easy, reliable and affordable air travel. Our customer service staff provides hospitality to Southwest customers at the counter, baggage service desk, and gate. Customer Service Managers are often the first Southwest employees our customers interact with during their travel experience and set the hospitality tone for our customers\' journeys. They are friendly and patient problem solvers who enjoy multi-tasking and working in a fast paced environment.

Other details:

Team-based work that includes shifts assigned based on seniority. Shifts may include early mornings, late evenings, weekends and holidays. No US or current authorization to work in the United States is required and no current or future work authorization is available. Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to showcase the community we serve and welcome applicants with diverse perspectives, backgrounds and experiences. Work Provides friendly service and maintains good relationships with all internal and external customers Working in a collaborative spirit to ensure the success of our business It is responsible for providing people who want to travel, use cargo or cargo by meeting their needs. Manages all aspects of ticketing and check-in using a computerized system of sales, check-in, baggage handling, reservations and resolving complaints and related issues. Duties include greeting and handling customers in a courteous and friendly manner. Use cash, checks, credit cards, travel vouchers and coupons as payment methods for tickets. Calculates bills, gives change and handles daily transactions. It deals with excess or deficiency Baggage and baggage management. Answers the phone to provide information to callers, inform customers, resolve problems or complaints, and assist as needed. Manage the transactions necessary to get on the plane quickly and efficiently Businesses and customers are not responsible for cancellations, delays or cancellations, lost, delayed or damaged flights. Handles such issues promptly and in accordance with established company guidelines Provides current and accurate airfares, schedules, reservations, flight arrival/departure information and responds to general inquiries from customers and other visitors to the airport. Complete the forms and reports required by the company Writes error reports and complaints as required Services may vary due to station size and configuration Must be able to meet all physical ability requirements listed in this description May perform other duties as assigned by senior staff Knowledge, skills and abilities Ability to type and/or use a computer keyboard at sufficient speed to meet job requirements Able to read, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work effectively with others as part of a team, meet the public and work under pressure Must be able to complete the customer service training program with an average of 80% or higher and the evaluation period. Must be aware of dangerous situations and be able to handle emergencies as needed Must work under time constraints to complete aircraft turnarounds quickly Good appearance should be demonstrated in accordance with the Ground Operations Employee Works manual and employment contract Must be able to perform all tasks in a small space Must be able to communicate effectively over the phone, face to face and public address system Must have good written and verbal skills Must be able to send messages and instructions verbally or via radio equipment