About the position

Robinhood is building an elite team to address significant financial challenges using frontier technologies. They are seeking bold thinkers and sharp problem-solvers who are driven to make an impact. The Workforce Optimization team is responsible for ensuring adequate staffing to support customers effectively while maintaining efficiency and scale. This team collaborates with Operations, Forecasting, and vendor partners to align staffing with demand and service level goals. The Short Term Planning Analyst will support staffing performance across a 1-90 day horizon by analyzing data, identifying gaps, and recommending adjustments. This role involves using reporting, modeling, and trend analysis to enhance forecast accuracy and staffing outcomes, playing a crucial part in the business's response to changing demand, especially during critical events. The analyst will also contribute to refining processes for consistency, scalability, and improved decision-making. This role is based in Denver, CO; Westlake, TX; and Chicago, IL offices, requiring in-person attendance at least 3 days per week, as Robinhood values in-person collaboration for progress, innovation, and community building.

Responsibilities

• Drive performance against critical metrics (e.g., SLA, interval-level attainment) through data-driven staffing decisions
• Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies
• Develop and Manage reports, and models to inform short-term staffing strategies
• Partner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivity
• Translate data into clear insights and actionable recommendations for leadership
• Support real-time and short-term staffing adjustments during business-critical events
• Identify opportunities to improve, automate, and scale workforce planning processes

Requirements

• 1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving
• Strong analytical skills with advanced proficiency in Excel or Google Sheets
• Experience working with data using SQL or similar tools
• Ability to break down ambiguous problems and use data to inform decisions
• Clear communication skills, with the ability to explain insights to a range of audiences
• Experience working in environments with evolving priorities and changing demand

Nice-to-haves

• Experience with Python, R, or data visualization tools such as Tableau or Looker

Benefits

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.