About the position

Intercom is seeking a Senior Events Producer to lead the delivery of the company's most important brand events across Europe and North America. This role is part of a small team of experienced producers who maintain a high standard of quality. The producer will be responsible for shaping memorable experiences that showcase Fin's product capabilities and leadership in AI. The position involves owning the full event execution lifecycle, ensuring events are creatively ambitious, technically sound, and flawlessly delivered. Collaboration with go-to-market teams is essential to ensure events achieve clear commercial impact.

Responsibilities

• Own the planning, production, and onsite delivery of Intercom’s brand events, from pop ups and product announcements to hosted experiences
• Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
• Deliver hybrid events that combine in person experiences with broadcast and digital distribution
• Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
• Manage production vendors and partners, ensuring high quality execution
• Set and uphold a high bar for production quality across all events
• Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
• Track and report on event performance and key metrics
• Support the production of flagship programs such as Pioneer
• Build repeatable production systems and playbooks to scale events across programs
• Manage timelines, budgets, and delivery across multiple concurrent events
• Travel up to 30 percent to lead onsite execution

Requirements

• 6+ years producing complex live events, brand activations, or flagship conferences
• Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
• Experience producing hybrid events that combine in person experiences with broadcast or livestream components
• Proven ability to manage external production vendors and complex event logistics
• Experience running cross functional projects and coordinating multiple internal teams
• Experience managing event registration, ticketing, and livestream tools
• Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
• Comfortable working with senior stakeholders and high profile event speakers
• Strong judgment and a clear sense of brand quality, craft and commercial impact
• Highly organized, calm under pressure, and meticulous about execution
• Proof of eligibility to work in the United States is required.

Nice-to-haves

• Experience producing flagship and large scale brand events
• Experience working in B2B or technology companies
• Experience working with or marketing AI products
• Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
• Experience using AI tools to improve planning, production, and content workflows
• Multilingual (French, German)

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!