Seasonal Customer Success Agent (US PST Hours)

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Seasonal Customer Success Agent:

Role is for Monday-Friday 9am PST-5:30pm US PST hours.

September - December 18th, 2026

Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events.

Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily a customer service role but will impact many different aspects of the business including sales and operations.

Your responsibilities will include:

- Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls

- Troubleshooting event-related problems that arise

- Event changes and payment issues, ensuring that our clients experience a seamless planning and experience process

- Helping recommend specific events to our clients that fit their wants, needs, and budget

- Answering questions about events using internal tools to help Clients purchase

- Triage and manage inbound requests to prioritize your time

- Escalating and Coordinating with other teams internally as well as our hosts as necessary

- Offering post-purchase event assistance for existing reservations as needed

Please reach out if this sounds like you:

- You are a quick learner and have a knack for problem solving

- You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself

- You can thrive in an ambiguous environments and understand challenges of scaling a successful business

- You are motivated by challenges that require avid critical thinking in your approach

- You are extremely organized and have keen attention to detail

- You are comfortable giving and receiving feedback and are excited to grow through your own experiences

- Prior experience in Customer Service and/or Operations

- You have previous experience with Hubspot, Zendesk or another customer service ticketing system

- You have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them.

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