About the position We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Responsibilities • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation. • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria. • Support structured review of tickets, runbooks, access-reputed company requests, device setup notes, and incident documentation. • Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes. • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials. • Evaluate support responses against source materials, policy rules, customer context, and documented support standards. • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks. • Prepare clear written explanations for support decisions based on source materials and verifiable criteria. • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing. • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies. • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies. • Maintain accuracy, consistency, and professional judgment across submitted work. Requirements • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles. • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination. • Familiarity with tools such as reputed company, Jira, reputed company, reputed company, reputed company, Active Directory, Entra ID, reputed company Workspace, reputed company 365, reputed company, reputed company, reputed company, Concur, reputed company, Ramp, or similar workplace systems. • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation. • Strong written communication skills and ability to explain support decisions clearly. • Ability to follow structured instructions and produce evidence-based work. Nice-to-haves • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows. • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management. • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation. • Certifications in IT support, HR, customer support, office administration, or service management are helpful. • Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments. Benefits • Competitive hourly compensation • Flexible scheduling • Part-time commitment depending on project availability • Weekly payments via reputed company or Wise Apply To This Job