This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

Remote Inbound Customer Service Agent – Financial Services

Living for Tomorrow (L42M) is seeking independent customer service agents for an upcoming remote financial-services opportunity. Agents will provide inbound customer support while assisting cardholders with account questions, transactions, disputes, and other servicing needs.

Pay

Service is scheduled in 30-minute intervals.

What You'll Do

As a Remote Inbound Customer Service Agent, you may assist customers with:

• Card activation and balance inquiries
  

• Transaction disputes
  

• Lost or stolen cards
  

• Prepaid and payroll card support
  

• Fund transfers and payment solutions
  

• Policy and procedural questions
  

• General account servicing
  

Agents must provide accurate, confidential customer service while following established financial-services security and compliance procedures.

Hours & Scheduling

Service intervals are currently available daily from 8:00 AM–11:00 PM ET, subject to availability and client needs.

During the Certification SOW, agents must service a minimum of 10 hours/20 intervals per week.

During Phase 2 of certification, agents must be available to service at least 4 hours/8 intervals per day.

This opportunity also includes designated funding dates requiring 4 hours/8 intervals of service.

Certification Schedule

Certification consists of instructor-led learning, self-study/simulations, and live certification call-taking.

Classes are held Monday–Friday for approximately 6 hours per day.

Available class times:

There is no class October 12. Class will be held November 11.

Agents must successfully complete all required certification phases, modules, assessments, security-awareness requirements, and live call-taking requirements.

Equipment Requirements

You must have:

• Windows 11 computer with all required updates completed
  

• 8 GB RAM or greater
  

• Intel Core i5 6th generation or newer, 4 cores, 2.4 GHz or higher
  

• Dual monitors
  

• Webcam
  

• Hardwired Ethernet connection
  

• Wired USB headset with a noise-cancelling microphone
  

• Apple or Android smartphone
  

An additional client-provided security device is required for servicing.

Screening & Verification Requirements

This opportunity requires:

• Background check
  

• Drug screening
  

• Fingerprinting
  

• Photo ID verification
  

There is currently no cost to the agent for the background check or drug screening.

Agents must complete required screening within the applicable deadlines. Background and drug screening must be successfully completed at least 14 days before the start of class.

Webcam participation is mandatory during required certification activities. Additional computer and identity-verification procedures are also required for classroom access.

Performance Expectations

Agents servicing this opportunity will be expected to maintain strong performance, including:

• Commitment Adherence: 90% or higher
  

• Quality: Above 90%
  

• First-Time Resolution: Above 70%
  

• Customer Satisfaction: Above 85%
  

Strong attention to detail, professionalism, confidentiality, communication skills, system-navigation ability, patience, and the ability to follow established procedures are important for success in this role.

Important Eligibility Information

Additional eligibility restrictions apply to this financial-services opportunity. Certain recent banking-industry servicing, previous certification outcomes, conflicting enrollments, or prior credentialing may affect eligibility.

All applicants must meet Living for Tomorrow and program eligibility requirements before enrollment can be confirmed.

Ready to Work From Home?

If you have the required equipment, can commit to the certification schedule, and are ready to provide professional inbound customer support from home, apply with Living for Tomorrow to begin the qualification process.