Your Career Starts Here — Help Albertans Find the Right Membership

The Opportunity

This posting is for a regular part-time position with hours ranging from 21-30 hours per week. Availability between 8:00 am – 9:00 pm, 7 days a week, including statutory holidays, is required

Eligibility for this position requires residing in the greater Edmonton or Calgary area.

Are you a driven, people-first communicator who thrives in a fast-paced sales environment? As a Member Sales Representative (MSR-Sales), you will be a key part of AMA's Consolidated Contact Centre (CCC), where you'll connect with members and prospective members daily to help them find the right memberships, products, and services. This role blends consultative sales, member service, and multi-queue flexibility, making it ideal for someone who is energized by hitting targets, building relationships, and contributing to a team that genuinely cares about Albertans.

A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities, LinkedIn Learning Access, and dedicated time for personal growth.
• Vacation earnings paid out with each pay period.

Who You Are

• A driven sales professional who is motivated by achieving and exceeding targets.
• Confident and resilient when handling objections and rejection: you see challenges as opportunities.
• An active listener with strong verbal and written communication skills who builds rapport quickly.
• Flexible and adaptable, able to thrive in a fast-paced, high-volume contact centre environment.
• Solutions-focused and resourceful, with the ability to quickly identify member needs and recommend the right products and services.
• A collaborative team player who contributes positively to team performance and a supportive work culture.
• Detail-oriented, with the ability to process transactions accurately and navigate multiple computer systems simultaneously.
• Committed to delivering a friendly, professional member experience that reflects AMA's 'Practically Family' culture.

How You’ll Make an Impact

• Drive membership acquisition and retention by managing outbound calling activities and achieving established sales, conversion, and retention targets.
• Conduct consultative, needs-based conversations to identify member needs and recommend the most appropriate AMA memberships, products, and services.
• Handle inbound and outbound member interactions professionally, following established service, sales, and quality standards.
• Promote and enroll members in value-added products and services, including Auto Renew, AMA Gift Cards, eBill, and membership upgrades.
• Manage follow-up activities to ensure timely outreach, maximize conversion opportunities, and enhance the member experience.
• Identify and resolve member concerns effectively or escalate issues appropriately to ensure a positive member experience.
• Support members with online account access and digital self-service tools.
• Flex between queues based on call volume, service levels, and operational requirements to support CCC service delivery.
• Maintain accuracy when processing transactions and using membership systems and contact centre tools.
• Participate in continuous improvement initiatives and contribute ideas that enhance member experience, sales performance, and operational effectiveness.

What You Bring to the Table

• High School Diploma or equivalent is required; post-secondary education is an asset.
• Demonstrated customer service experience and sales experience, including achieving sales or retention targets.
• Bonus points if you have experience in a contact centre environment.
• Experience using customer service, customer relationship management, or sales systems is an asset.
• Strong sales skills with resilience when handling objections and rejection.
• Strong written and verbal communication skills, with the ability to build rapport and confidently handle member questions.
• Proficiency with computer applications and contact centre systems, including Microsoft Office.
• Ability to work scheduled shifts in accordance with operational requirements, including weekends and statutory holidays.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.