Role Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter. Specialized schooling or previous practical experience likely to be required. Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements. Ensures that the work within own field of expertise complies with the relevant professional discipline.

Qualifications

• Specialized schooling or previous practical experience likely to be required.

Requirements

• Ability to deliver to time, cost, and quality.
• Proactive adjustment for changing requirements.
• Compliance with relevant professional discipline.

Benefits

• Environment where employees feel valued, inspired, and supported.
• Commitment to workplace happiness and a healthy work-life balance.
• Culture of inclusion and diversity, where everyone feels welcome and valued.

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Teleperformance is an Equal Opportunity Employer.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.