Director, User Experience Research – Experience Design (XD)

Other Jobs To Apply

About the position

Expedia Group's Product Team builds high-quality, end-to-end experiences for travelers, partners, and Expedia Group itself. Our customer-first mindset drives the products we build — the kind that earn loyalty and repeat business — and we partner closely across the company to turn that loyalty into growth. Our Experience Design (XD) Research team sits at the center of that work. We bring clarity, curiosity, and connection to complex problems, translating human behavior and motivation — and increasingly, how people experience AI — into insight that shapes the future of travel. We challenge assumptions, ask the right questions, and stay close to the human experience even as the tools we use to understand it keep evolving. We're looking for a Research Director to lead the vision, strategy, and execution of research across our Partner Tools portfolio — spanning Hotel and Vacation Rental Partner Experiences, APIs, and Partner Advertising, from established products to the newest AI-powered, agentic experiences we're building today. This is a player/coach role for someone who wants to lead a small, senior team of researchers while staying hands-on with the work itself. You'll partner closely with engineering, design, and product to make sure research is a necessary component in the vision and execution of our partner facing tools. You'll hold both ends of the research spectrum at once: deep human understanding through methodological craft, and the technical fluency to guide how we evaluate agentic and non-deterministic product experiences as they emerge. You'll thrive in this role if you find as much satisfaction in developing another researcher's career as you do in uncovering a pivotal customer insight, if you're comfortable working shoulder-to-shoulder with engineers, and if you're energized by the pace at which AI is changing what and how we research.

Responsibilities

  • Define and lead the research strategy across our Partner Tools portfolio.
  • Operate as a player/coach for a small, senior research team — setting strategy and craft standards while remaining directly involved in research execution.
  • Partner closely with engineering, design, product, and data science teams, to translate partner insights into strategic, business-impactful decisions.
  • Champion rigorous, AI-informed research methodologies, and bring direct, hands-on examples of how you've integrated AI tools into your own research workflow, from planning through synthesis.
  • Build scalable research frameworks and reusable insight systems that create durable value across a complex, multidisciplinary organization.
  • Integrate qualitative and quantitative research to combine behavioral data with human-centered depth and deliver complete partner insights.

Requirements

  • 15+ years of relevant professional experience without an advanced degree, or 5–10 years with a suitable advanced degree; or equivalent related professional experience.
  • Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field; or equivalent related professional experience.
  • Demonstrated expertise in qualitative research methodologies and integrating AI into research planning, execution, or delivery.
  • Proven experience leading and developing high-performing research teams across multiple locations and career levels.
  • Demonstrated ability to influence senior stakeholders and translate research insights into strategic, business-impactful decisions.
  • Experience building and scaling research programs across complex, multidisciplinary organizations and diverse product domains, ideally including specific experience in B2B.

Nice-to-haves

  • Master's degree or PhD in Human-Computer Interaction (HCI), Computer Science, Statistics, Psychology, or a related field — or equivalent professional experience.
  • A track record of working in close, day-to-day partnership with engineering — e.g., embedded in agile/scrum teams, contributing to technical scoping, or evaluating AI/ML model behavior directly alongside engineers.
  • Experience researching B2B tools, APIs, or advertising/monetization products.
  • Specific, demonstrable examples of creating research artifacts and workflows with AI platforms such as Cursor, Claude, GPT, or comparable tools.
  • Demonstrated ability to safely integrate and operate AI/ML-enabled solutions that improve research outcomes while maintaining methodological rigor.
  • Experience establishing scalable research practices for AI tools, products, and systems, including evaluating their impact on human behavior and customer experiences.

Benefits

  • medical/dental/vision
  • paid time off
  • Employee Assistance Program
  • wellness & travel reimbursement
  • travel discounts
  • International Airlines Travel Agent (IATAN) membership
Back to blog

Other Jobs To Apply

No Experience Needed Office Clerk

SEO Lead: Programmatic & Local Search, Remote Job

Speech Recognition Data Collector for iOS Devices

Remote Customer Success Manager – Data & Retail Partnerships

[Hiring] Lab Dispatcher @TridentCare

Work From Home (Remote) Data Entry Position - flexible hours and no experience required (Hiring Immediately)

Remote Customer Service Contractor for Fortune 500 Companies

Hiring Flight Attendant

Remote Enrollment Advisor | Transform Lives in Tech

Rustic Pathways Program Leader

Amazon Customer Service - Work From Home $16-$24/hr

Netflix Careers | Latest Movie Reviewer Job Work From Home | Jobsarabi.com

Virtual Visions: Seeking Remote Evening Jobs from Home

American Airlines Reservation Agent (Remote)

Amazon Delivery Driver

Remote Airport Screening & Baggage Systems Consultant

Remote Game Tester — Part-Time, $25/hr, 6–12mo

Netflix House Show Role: "Brett" Ref 1232386824

Flight Attendant (PT & FT openings)

Part Time Remote Data Entry Job (UPS Part Time) – Hiring Now

Part-Time Data Entry Specialist for Teens – Flexible Hours, Skill Development, and Work-from-Home Options at blithequark

Southwest Airlines Part Time Data Entry Jobs @Remote $25/Hour

Care Solutions Personal Advocate

RN Call Center Nurse Per Diem – Remote

Walgreens Data Entry Jobs (Remote) – CAA (Senior Business Analyst)

Experienced Remote Interviewer and Customer Service Representative - Telemed Support and Client Engagement Specialist

Watch Netflix (Tagger): $12-$46

Call Center Agent (PT or FT - 100% Work From Home)

Netflix Customer Service Advisor (Remote)

(USA) Senior Manager, Supply Chain Management - Inventory Flow Optimization - Fresh (Sam's Club)

Remote Utilization Management Associate I

Part-Time Virtual Travel Assistant & Affiliate Recruiter Management (A)

Internal Operations Coordinator- Overnight

Remote Game Tester - Earn up to $500 per game

No Experience Needed - Start Immediately - Work From Home Remote Career – Entry Level | Weekly Pay

Customer Service Representative - Remote & 19 Plus Hourly

\$17/hr Hybrid Customer Service Role

Remote Program Manager, Community Support

AI Coding Evaluation And Training Developer

Production Safety Manager - Remote Southeast (Occupational Health Cal/OSHA)

Chat & Email Support Agent

Customer Onboarding Specialist

Assistant Graphic Designer, Creative Marketing - A&F Co. (Remote)

Junior Dispatcher (Remote) | USA Trucking

Remote Data Entry Specialist – Earn Daily Income with No Investment – Join talentflow Today

Utilization Management Nurse Consultant-Central Time Zone Preferred

Remote Customer Service Representative Needed: Earn 19 Per Hour

Disney Remote Data Entry Jobs In United States

Administrative Assistant (Remote)

Agile Remote Operator, GO-AI

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...