Datacenter Engineer

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Job Description:

  • Support Blizzard’s data center infrastructure
  • Create and maintain tools used by the team
  • Serve as an escalation point for other support teams
  • Act as a key resource on projects and work directly with Project Managers to implement data center technology solutions
  • Manage problems and incidents
  • Participate in team projects and initiatives
  • Receive hardware, install servers, cable neatly, and ensure operational use
  • Operate, monitor, and maintain power, cooling, and life safety systems critical to data centers
  • Install and configure new IT hardware or decommission equipment
  • Document and diagram data center floor plans, rack layouts, network ports, and power usage
  • Perform data center inventory and asset management using DCIM
  • Assist with design, documentation, configuration, integration, and installation of complex network infrastructure
  • Perform OS deployments, LDAP and Puppet configurations, and create and maintain automation and monitoring scripts
  • Assist with tool integration, including JIRA, Slack, and other web APIs
  • Perform break-fix work on equipment
  • Provide 24x7 on-call support as part of a weekly rotation
  • Conduct research and development in automation and hardware

Requirements:

  • Bachelor’s in computer science or related field, or 4 years’ experience in Systems Engineering/DevOps related work
  • Experience working with HPE, Dell, and Cisco server equipment
  • Experience working with Unix/Linux systems
  • Ability to work with global cross-functional teams
  • Ability to act quickly, competently, and confidently
  • Ability to use discretion with sensitive information or confidential issues
  • Strong organizational skills and multitasking capabilities
  • Strong written and verbal communication skills
  • Strong emphasis on equipment and work safety
  • Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks
  • Passion for technology and gaming
  • Must be able and willing to lift 50 pounds
  • Familiarity with data center operations, including generators, PDUs, UPSs, CRAC units, and life safety systems
  • Experience with public and private cloud, including OpenStack, AWS, and Google Cloud Platform
  • Experience with network theory and protocols, including TCP/IP, UDP, DNS, and VLANs
  • Familiarity with service configuration and deployment tools such as Ansible, Git/GitHub, Jenkins, Puppet, or SaltStack
  • Ability to read and write code fluently in Bash, C/C++, Java, or Python

Benefits:

  • Medical, dental, and vision coverage
  • Health savings account or health reimbursement account
  • Healthcare spending accounts
  • Dependent care spending accounts
  • Life and AD&D insurance
  • Disability insurance
  • 401(k) with Company match
  • Tuition reimbursement
  • Charitable donation matching
  • Paid holidays and vacation
  • Paid sick time
  • Floating holidays
  • Compassion and bereavement leaves
  • Parental leave
  • Mental health and wellbeing programs
  • Fitness programs
  • Free and discounted games
  • Voluntary benefits including supplemental life and disability, legal service, ID protection, and rental insurance
  • Relocation assistance, if the Company requires geographic relocation for the job
  • Incentive compensation may be available (not guaranteed)
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