Customer Service - Work at Home

Other Jobs To Apply

No other job posts for this day.

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.


About the role:
Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:
  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Qualifications

Must Haves for Work at Home:
  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours
Eligible States
This role is currently limited to candidates residing in
Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:
  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience
Benefits:
  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Back to blog

Other Jobs To Apply

Freelance Statistician - Online Remote Job

Teen Data Entry Associate – Remote, No‑Experience Required, Flexible Hours, Skill‑Building & Earn‑While‑Learn Opportunity

Part time job Technical Support Specialist (Remote) – Entry Level, No Degree Required, 15 – 18 Job ID- 814 Job ID- 3032

Apply Now: Part-Time Online Typing Jobs Available Flexible

HYBRID Billing Quality Control Coordinator (Burlington / Durham NC)

reputed company Content Moderator Jobs (Work From Home, Entry Level) $70K-80K$/Year

Amazon Product Testers (Work At-Home Positions) – Indeed Jobs US

**Remote Live Chat Support Representative – Customer Success & Technical Assistance – Immediate Start – arenaflex**

Virtual Disney Vacation Planner – Work From Home Travel Jobs

Part-Time Data Entry (night shifts) – onlinehealthjourney (job id : 1675673842)

Easy Remote Academic Transcription Jobs No Experience

**Dynamic Remote Chat Support Specialist – Earn $25–$35/hr, Build a High‑Paying Home‑Based Customer Service Career**

Intake Coordinator, Home Health - Weekends Only & Fully Remote

Virtual Assistant Jobs - Amazon Careers for Fresher

Part-Time Evening Jobs - Online/Offline Options for Students

Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO

Part-Time Evening Remote Data Entry Specialist – Work From Home, $31/Hour, Flexible Scheduling, No Experience Required, Growth Opportunities at arenaflex

Clinical Review Nurse – Prior Authorization

Amazon Warehouse Associate - Overnight Shift

EN>CN EN-ZH Subtitle Translator, Remote Freelance

Small Business Sales for Western Canada - Merchant Services - Vice President

Remote Tutoring AND Academic Content Reviewer (Part-Time)

Clinical Grievances RN – Remote in CA

Remote Virtual Executive Assistant

Toast POS Hospitality Workflow Reviewer

Senior Financial Administrator (remote contract)

Entry-Level Data Admin Clerk - Remote Role

Amazon Warehouse Worker - Full-Time and Part-Time Roles

Amazon Work-From-Home Packing Products Opportunity

Remote Customer Care Rep – Part-Time, Flexible Hours

Career Opportunities: Associate National Account Manager - Lowes (48296)

Chewy Remote Careers – Work From Home Job Opportunity

UPS Job Opening Application (Career, Remote) $21/H – Work From…

Intake & Sales

Retail Overnight Customer Service Specialist – No Experience Required

Work From Home Data Records Clerk

Part-Time Remote Typist/Data Entry Clerk

Appointment Setter Phone Sales Remote - Work From Anywhere - Full-time

Remote Call Center Agent (Evening Hours, Part-Time) - Immediate Hiring Now

Moderator Positions | $25–$35/Hour Online Content Reviewer – Help Keep – reputed company Store

[Remote-Position] Data Entry Clerks Needed

Remote Night Shift Data Entry Specialist | Flexible Work-From-Home Opportunity | Immediate Openings

[Remote] Public Health Administrator

[Remote] Onboarding and Compliance Analyst

Data entry jobs for stay at home mom

Student Weekend Job / Part-time Job

Coordinator Manufacturer Special Programs - Remote (TX, MI, FL, PA)

Remote Customer Support – No Experience Needed ...

Audio & Content Editor (Remote – Flexible Hours)

online jobs no degree no experience

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...