We are an equal opportunities employer and we welcome applications from all suitably qualified persons Do you have a talent for building relationships with people? We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances! Role: Customer Service Specialist Site: WORK FROM HOME - UK Based Contract: Permanent Hours : 40 hours per week . Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work . Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work . This role is fulltime and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026) Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). Disclosure barring Service - England Probity : DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. Along with achieving Quality and Average handling time targets. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Free food & drinks! Employee Assistance Programme and Help at hand ~