Requisition ID
26064
Country
United States of America
Location type
Remote
About Us
Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That's why the world's most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.
Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Rewards and Benefits
Job description
We are seeking a Contract Program Manager to lead Enablement for Korn Ferry Nimble Recruit (KFNR), our bespoke technology platform that combines our people expertise and decades of data with the best AI, analytics, and virtual tools around. This role is accountable for scaling adoption, proficiency, and value realization for both existing and new KFNR clients through a repeatable enablement program and high-touch engagement with strategic accounts. The ideal candidate combines strong program management and stakeholder leadership skills with the ability to speak to technical and product details, partner closely with Product and Technology teams on upcoming releases, and translate platform capabilities into client-ready messaging, training, and enablement assets that drive expansion of the KFNR module set.
Key Responsibilities:
KFNR Client Enablement Strategy & Program Execution
- Own the KFNR enablement strategy across the client lifecycle (launch, adoption expansion), including program design, delivery approach, and continuous improvement.
- Lead strategic account reviews focused on outcomes, usage, value realization, and next-step enablement plans; align priorities with account leaders and client stakeholders.
- Design and facilitate role-based training/demos (admins, recruiters, hiring managers, interviewers) via live sessions, workshops, office hours, and scalable resources to drive proficiency and feature adoption.
Product & Release Readiness (Partnering with Korn Ferry's Product/Tech teams)
- Partner with Product Management and Technology teams to stay ahead of the roadmap, understand requirements and technical impacts, and translate upcoming capabilities into client-facing enablement plans.
- Drive release enablement: create release briefings, what's-new content, FAQs, and training updates; coordinate stakeholder communications and client readiness activities.
- Provide structured feedback loops from clients and account teams (usage blockers, feature requests, integrations pain points) to inform product prioritization and improve adoption outcomes.
- Maintain technical fluency across KFNR capabilities (configuration, roles/permissions, data flows, integrations/APIs where applicable) and collaborate with SMEs to ensure accuracy in enablement materials.
Technical Enablement, Integrations & Issue Coordination
- Act as a technically credible partner in client discussions, helping clients understand KFNR architecture concepts, data considerations, and integration options at the appropriate level for their stakeholders.
- Coordinate enablement for integrations and changes (e.g., API updates, authentication/workflow changes) by partnering with technical teams; support triage/escalation and ensure learnings are captured in reusable guidance.
Stakeholder Management, Client Communications & Executive Storytelling
- Serve as the enablement lead and primary coordinator across client stakeholders, account leaders, Customer Success/Delivery, Product, and Technology teams to drive shared adoption and value outcomes.
- Create and maintain client-facing enablement assets such as pitch decks, value narratives, adoption plans, training decks, and executive readouts that clearly communicate KFNR benefits and best practices.
- Track and communicate enablement progress and outcomes using agreed metrics (e.g., training completion, feature adoption, module utilization, time-to-value signals) and recommend actions to improve adoption.
Enablement Operations, Governance & Continuous Improvement
- Establish repeatable enablement playbooks, templates, and governance (e.g., standard account review cadence, training paths, communications plan) to scale consistent delivery across clients.
- Continuously improve enablement effectiveness by incorporating feedback, usage trends, support themes, and release learnings; maintain a current repository of KFNR enablement content.
Qualifications:
- Bachelor's degree in Business, Technology, Learning/Enablement, or a related field; advanced degree or PMP/Agile certification is a plus.
- 7+ years of experience in program/project management, product enablement, customer enablement, solutions consulting, or customer success within a B2B SaaS/technology environment.
- Proven ability to lead executive-level client conversations, facilitate strategic account reviews, and influence adoption/expansion outcomes through structured enablement plans.
- Technical fluency to understand product depth and requirements (including configuration concepts, data flows, and integrations) and translate complex topics into clear, audience-appropriate guidance.
- Strong cross-functional leadership skills with demonstrated partnership across Product, Engineering/Technology, Account teams, and client stakeholders.
- Excellent communication, facilitation, and storytelling skills; experience creating high-quality client-facing materials (slide decks, playbooks, release notes, training content).
- Comfort working with common tooling (e.g., PowerPoint, Excel, JIRA/Confluence or similar) and using data to track enablement effectiveness and adoption progress.
Preferred Experience:
- Experience in Talent Acquisition technology, ATS/CRM platforms, RPO environments, or HR tech consulting.
Experience building scalable enablement programs (webinars, workshops, office hours, eLearning/LMS, certifications) and partnering on adoption/usage analytics.
Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Korn Ferry is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
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Reference Job Id: 26064
Background Check Disclaimer
The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications
RemoteSkills:
Acquisitions Management, Agile Programming Methodologies, Application Programming Interface (API), Artificial Intelligence (AI), Atlassian JIRA, Authentication, Best Practices, Business Strategy, Business Transformation, Business-to-Business (B2B), Cadence, Communication Skills, Compensation and Benefits, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Contract Management, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Develop and Maintain Customers, Establish Priorities, Frequently Asked Questions (FAQ), Human Resources, Leadership, Machine Tool, Metrics, Microsoft Excel, Microsoft PowerPoint, Organizational Skills, Product Demonstration, Product Engineering, Product Management, Project Management Professional (PMP), Project/Program Management, Release Notes, Scalable System Development, Software as a Service (SaaS), Storytelling, Strategic Accounts, Talent Management, Technical Consulting, Training/Teaching Materials, Usage Analysis, Webinar, eLearning
Korn Ferry
