Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date.

The Role:  

Lead and develop a high-performing team supporting GM’s dealer network in driving parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration. You will also play a critical role in identifying product quality concerns and enhancing customer satisfaction for our premium brand. 

What You'll Do  

• Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand standards. 
• Model GM’s core beliefs and establish team norms that foster productivity, inclusivity, and respect for individuality and diversity. 
• Build a customer-centric culture focused on empowerment, accountability, and results while driving continuous improvement and change management. 
• Take full ownership of Zone revenue, customer retention, and overall customer experience. 
• Stay current on developments within GM and the broader automotive industry; proactively assess and adapt processes, systems, and tools as needed. 
• Analyze dealer marketing and merchandising strategies; provide actionable recommendations to increase service lane traffic and profitability. 
• Oversee execution of business plans and implement countermeasures to address challenges and promote innovation. 
• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT), objectives Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, EV Training & Compliance, Workplace of Choice, Engagement, Direct Leaders Index, Participation 
• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques 

Your Skills & Abilities (Required Qualifications)   

• Bachelor’s Degree or equivalent professional experience. 
• 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth. 
• 3+ years of experience leading, coaching, and developing a team preferred.   
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.   
• Ability to travel up to 50%.  
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. 

What Can Give You a Competitive Edge (Preferred Qualifications)   

• Excellent oral and written communication skills, with the ability to inform and persuade effectively. 
• Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. 
• Effectively Inspires & Motivates Others to Achieve High Performance  
• Successfully builds and maintains strong internal/external relationships  
• Successfully Drives for Results & Drives Change Management  
• Effectively demonstrates Informative and Persuasive communication skills  
• Effectively works autonomously with strong Time Management & Prioritization Skills  
• Effective With Timely Problem Solving   
• Consistently Demonstrates Innovation and Creativity   
• Consistently Demonstrates Initiative & Adaptability   
• Strong Customer Orientation 

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
       • The salary range for this role is $149,500-199,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
       • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
       • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.