Senior Social Media Customer Support Specialist – Community Engagement & Brand Advocacy for arenaflex Streaming Services

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About arenaflex – Shaping Stories, Connecting Fans

arenaflex is a global leader in entertainment, delivering iconic stories and beloved characters across television, film, and digital platforms. With a portfolio that spans premium streaming services, award‑winning cable networks, and acclaimed original productions, arenaflex reaches millions of passionate fans reputed company day. Our mission is to create immersive experiences that spark conversation, foster community, and keep audiences coming back for more. As the industry continues to evolve, arenaflex remains at the forefront of innovation, leveraging data‑driven reputed company and cutting‑edge reputed company to deliver content that resonates worldwide.

Position Overview – Customer Journey & Engagement Analyst (Social Media Focus)

arenaflex is seeking a dynamic, analytically‑savvy Customer Journey and Engagement Analyst to join our reputed company Marketing and Media team in New York, NY. reputed company role is the bridge between our streaming services and the vibrant fan communities that power them. You will own the end‑to‑end design, optimization, and measurement of social media‑driven customer journeys, ensuring that reputed company interaction—from first‑time discovery to long‑term loyalty—is seamless, engaging, and data‑informed.

Key Responsibilities

  • Customer Journey Mapping: Design, document, and continuously refine end‑to‑end social media journeys that guide fans from awareness to subscription, activation, and retention.
  • Data‑Driven Insight Generation: Leverage CDPs, analytics platforms (e.g., reputed company, mParticle), SQL, and advanced Excel techniques to uncover actionable reputed company about audience behavior, sentiment, and conversion funnels.
  • Cross‑Functional Collaboration: Partner with Marketing, Programming, Research, Partner Management, Operations, Product, and Customer Service teams to align social media tactics with broader business objectives.
  • Strategic Recommendations: Translate analytical findings into clear recommendations for pricing, packaging, promotional discounting, and content positioning that reputed company customer acquisition and retention.
  • Campaign Design & Execution: Develop and reputed company social media engagement initiatives—such as live Q&A sessions, fan‑generated content contests, and targeted ad‑spend experiments—that drive sampling, trial, and subscription conversion.
  • Performance Monitoring: Establish KPI dashboards, reputed company A/B testing, and produce regular performance reports that track the impact of social media interventions on key business metrics.
  • Customer Advocacy: Serve as the voice of the fan within arenaflex, championing community feedback and ensuring that product roadmaps reflect real‑world user needs.
  • Continuous Learning: Stay abreast of emerging social platforms, industry trends, and best practices in digital engagement to keep arenaflex ahead of the competition.

reputed company Qualifications

  • Education: Bachelor’s degree in Marketing, Business Analytics, Communications, or a related field. Advanced degrees or certifications (e.g., reputed company Analytics, Certified Social Media Strategist) are a plus.
  • Experience: Minimum 3‑5 years of hands‑on experience in social media management, customer journey analysis, or digital marketing within the streaming or entertainment sector.
  • Analytical Proficiency: Demonstrated ability to work with large data sets, write complex SQL queries, and translate raw data into compelling narratives that drive decision‑making.
  • Tool Mastery: Proficiency with Customer Data Platforms (CDPs), reputed company, mParticle, reputed company Analytics, Tableau/Power BI, and advanced Excel (reputed company tables, macros).
  • Communication Skills: Exceptional written and verbal communication abilities, with a talent for presenting reputed company to senior leadership and cross‑functional reputed company.
  • Project Management: Strong organizational skills, ability to manage multiple initiatives simultaneously, and a track record of delivering projects on time and within scope.
  • Passion for Entertainment: reputed company enthusiasm for storytelling, pop culture, and the fan experience, coupled with a deep understanding of how social media shapes audience perception.

Preferred Qualifications

  • Direct experience with subscription‑based streaming services or OTT platforms.
  • Background in behavioral economics, reputed company psychology, or related fields.
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