TITLE: Bilingual Healthcare Customer Service Representative

Job Description:

Full Location: Remote - US

Give me the basics!

Our Bilingual Healthcare Customer Service Representative - Remote help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish! Calls will include, but are not limited to, questions about current health insurance policies or benefit cards, requests to update personal information on accounts, support completing orders, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. This seasonal opportunity is expected to last until December, with the potential to become permanent with exceptional performance, KPI achievement, and business need.

Real Stories. Real Impact.

“One of our agents was contacted by an elderly customer with a grave concern. The member had been trying to buy her groceries for the month and didn't realize that the order she had previously placed for medical necessities used up her monthly stipend already... She thought it was overflow money from the previous month’s stipend! The member began to cry when she learned of her error and stated that she had no money for food for the month and it was only the 5th. Our team immediately contacted everyone we could think of that could potentially help. ResultsCX, our healthcare agent, and our partners worked together to get the member’s monthly stipend refreshed and provided our member with enough funds to buy groceries for the month. It was truly a great experience for all involved in the end and is a testament to the real-life difference we make in our members’ lives.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required
• Language: Fluent in both English and Spanish
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability between 8am-11pm EST 7 days a week
• Pay Expectation: Pay rates vary by program fit during selection consideration.

Nothing compares to my home office - Can I work from home?

To work virtual in your home, you will need to provide your own equipment:

• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.