B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA

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B2B Customer Service Representative – Sales Appointments - Outbound - Remote USA

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Appointment Setter working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC remote CX team has 33 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL, MT or outside of the United States. Residents of Arizona, Colorado, Florida, Louisiana, Maine, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!

Base Salary $18.50/hour + performance-based bonus opportunities
help us grow our sales representative team
eligible for generous employee referral bonus opportunities

What You’ll Do

You’ll connect with small business customers and prospects to understand their needs, identify sales opportunities, and schedule appointments with sales consultants when a solution may be a fit. Using your customer service, sales, communication, and decision-making skills, you’ll ask thoughtful questions, capture clear notes, and help set up the next conversation for success.

During a Typical Day, You’ll

  • Connect with customers and prospects to identify needs and sales opportunities
  • Ask discovery questions to understand business workflows and customer priorities
  • Schedule appointments with sales consultants when a solution may support the customer
  • Capture clear notes to support effective follow-up and consultative conversations
  • Follow pipeline, adherence, and customer follow-up expectations
  • Support new customer acquisition and expanded customer relationships

What You Bring to the Role

  • High school diploma or equivalent
  • 1+ year of post-secondary education or 1+ year of sales experience
  • 2+ years of contact center experience supporting inbound and outbound interactions
  • Comfort making recommendations, solving problems, and escalating when appropriate
  • Strong written and verbal communication skills with the ability to navigate multiple computer systems
  • Sales, appointment-setting, lead generation, or quota-based experience
  • Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload

What You Can Expect

  • A team environment supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And yes... $18.50/hr base + performance based bonus opportunities, benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

JobSales / Business Development

Remote

Benefits:
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria


Skills:
Artificial Intelligence (AI), Broadband, Business Development, Business-to-Business (B2B), Calendar Management, Career Development, Communication Skills, Computer Systems, Consulting, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Diversity, High School Diploma, Inbound Call Centers, Internet/Online Service, Lead Generation, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Revenue Growth, Sales, Sales Communications, Sales Prospecting, Service Delivery, Small Business, Work From Home, Writing Skills


TTEC


We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Company Size:
10,000 employees or more


Industry:
Other/Not Classified


0


Website:


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...