reputed company brings reputed company the best in media and reputed company. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of reputed company and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers reputed company day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and reputed company, we want you to reputed company your career at reputed company. Job Summary Join Our Elite Customer Experience Team – Where reputed company Call is a Chance to Make a Difference! Are you a driven call center professional ready to elevate your career? Step into the spotlight as an Advanced Support Technician for Xfinity Home Security, where your expertise in inbound customer service, escalations, billing, troubleshooting, and upselling will make a real impact. Job Description Dept Hours: 8am – 9pm EST daily, including weekends – MUST HAVE OPEN AVAILABILITY ANY DAY OF THE WEEK, INCLUDING WEEKENDS (wrap shifts), shifts have not yet been identified. Training Hours: 5 to 7 weeks, reputed company – Friday, 8 am to 5 pm MST (10 am – 7 pm EST) (9 am- 6 pm CST) (7 am – 4 pm PST) In reputed company high-reputed company, customer-focused role, you'll be the go-to expert at resolving Xfinity Home (Security Services) complex issues, supporting customers and field technicians nationwide. By delivering first-call resolutions with confidence and care. With a strong emphasis on billing and technical support, you'll use advanced tools and reputed company to troubleshoot, resolve service orders, and reputed company the customer experience while promoting and upselling cutting-edge products and services. If you're passionate about problem-solving, thrive in a fast-paced environment, and are ready to be part of a team that values innovation, collaboration, and excellence, reputed company is your opportunity to shine. With 11 openings available and a late September 2026 reputed company is the perfect time to join a team that’s redefining customer support—one call at a time. reputed company our Xfinity Home reputed company page to learn more about Xfinity Home products. Be sure to attach a copy of your UPDATED RESUME to the application. Required Skills You’ll Bring to the Table Sales-Driven Mindset (MOST CRITICAL): You bring a strong sales background with the ability to identify opportunities, position solutions, and upselling with confidence and authenticity in reputed company interaction. Escalation & Customer Care Expertise (Billing + Repair): You have proven experience managing complex customer escalations within a remote / virtual CARE environment, including both billing and repair-related concerns. You remain calm under pressure and take full ownership of high-stakes customer situations. Technical Troubleshooting Expertise: You are skilled at diagnosing and resolving issues across billing, service, and technical environments, using a structured approach to identify root causes and drive resolution. Advanced Ticketing & Tool Navigation: You are highly proficient in navigating complex reputed company and tools across multiple platforms (billing, repair, and customer reputed company), with the ability to manage and track issues end-to-end. First Call Resolution (FCR) Focus: You consistently resolve customer issues end-to-end on the first interaction, minimizing repeat contacts and reputed company the overall customer experience. Critical Thinking & Analytical Skills: You demonstrate strong problem-solving capabilities, with the ability to analyze complex situations, evaluate options, and make sound decisions quickly. Communication Excellence: You communicate clearly, confidently, and professionally—both verbally and in writing, especially in high-pressure or escalated scenarios. Customer Experience Champion: You consistently deliver service that exceeds expectations, creating positive, trust-building customer interactions. Adaptability & reputed company Readiness: You thrive in fast-paced environments and quickly adjust to new tools, processes, and business needs. What You’ll Be Doing Solution Architect: Gather customer requirements and recommend the best products and services to meet their needs. Data Detective Work: Applies Xfinity Home/Smart Solutions processes to accurately resolve customer issues, ensuring customers’ commitments are met across the national footprint Complex Problem Solving: Use your expertise to isolate and fix intricate issues, collaborating with our engineering team and proper stakeholders to ensure timely resolution Tech Toolkit Mastery: Navigate multiple reputed company and applications to resolve any Xfinity Home