Virtual Banker III - Columbus, OH

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About the position

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will act as the main point of contact for a select group of Chase’s clients, managing a diverse portfolio of client banking relationships. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.

Responsibilities

  • Manage assigned customers virtually, building lasting relationships and tailoring product and service recommendations based on financial needs.
  • Guide and set up self-service options like the Chase Mobile App, Chase.com, and ATMs to enhance customers' banking experience.
  • Partner with One Chase Partners to connect customers to experts for specialized financial needs.
  • Demonstrate excellent communication skills, including written, phone, and video, to engage customers, tailor product features, and resolve issues promptly.
  • Influence, educate, and connect customers to technology, delivering solutions that integrate One Chase products effectively.
  • Adhere to policies, procedures, and regulatory requirements, operating within risk parameters and meeting compliance obligations.
  • Achieve or exceed performance metrics related to client engagement and referrals, showing initiative in preventing problems.
  • Foster a welcoming atmosphere, delivering attentive service, and cultivating relationships with affluent clients by tailoring features and benefits.
  • Emphasize taking a lead role in delivering an outstanding experience to Chase customers and highlight contribution to the success of the Virtual Bank.
  • Cultivate relationships with affluent clients, tailoring features and benefits of products and services to customers with differing needs.

Requirements

  • Demonstrate success using a value-added, relationship-oriented approach to acquire and deepen client relationships.
  • 2+ years of Branch Banking or equivalent experience in financial services with success in new client acquisition and revenue generation.
  • Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
  • Strong relationship-building skills, showing genuine care and concern during client interactions.
  • Excellent communication skills, with the ability to engage clients clearly and courteously over the phone, video, and via email.
  • Proficiency in quickly and accurately learning products, services, and procedures.
  • Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
  • Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
  • Proven client service experience or comparable experience.
  • High school diploma, GED, or equivalent.

Nice-to-haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Experience adhering to banking policies, procedures, and regulatory requirements.
  • Experienced in retail banking, financial services, or a consultative customer relationship role in related industries, such as hospitality service industries, with a proven track record of success in deepening client relationships and delivering results, including experience in cultivating relationships with affluent clients.
  • College degree or military equivalent.

Benefits

  • comprehensive health care coverage
  • on-site health and wellness centers
  • a retirement savings plan
  • backup childcare
  • tuition reimbursement
  • mental health support
  • financial coaching
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