Senior Field Clinical Coordinator – LSD FCC

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Job Description:

  • Provide product education and logistical assistance to patients, caregivers, healthcare professionals, and site-of-care staff
  • Answer patients' non-medical, product, and logistical questions
  • Educate patients on next steps to gain and maintain access to therapy
  • Use approved educational materials to teach patients, caregivers, and clinic staff safe and effective use of marketed therapies
  • Maintain relationships with patients, families, physicians, clinic staff, and cross-functional partners
  • Facilitate patient access to insurance, medications, financial support, and resources
  • Move cases from referral through specialty pharmacy, wholesaler, or clinic shipment to product start
  • Coordinate with RareConnections personnel to support timely therapy initiation and adherence activities
  • Secure written or electronic HIPAA consent
  • Conduct ongoing education on disease and product administration technique
  • Educate patients on product coverage, benefits, and prior authorization steps
  • Investigate access challenges and resolve issues with providers and patients
  • Coordinate nursing support for ongoing home infusion therapy
  • Report adverse events and product complaints through medical information
  • Adhere to professional standards, compliance guidance, policies, procedures, and applicable requirements
  • Demonstrate leadership across teams, communicate best practices, uncover obstacles, create adopted solutions, and contribute to regional and national assignments

Requirements:

  • 6+ years of pharmaceutical experience as a patient educator
  • Education as an allied health care professional, preferably BSN or advanced practitioner
  • Prior sales experience desired
  • Experience working in a team environment and managing communications with cross-functional partners
  • Proficient in Microsoft Office and Salesforce.com
  • Excellent written and verbal communication skills
  • Ability and willingness to conduct field travel and travel to company meetings, patient homes, infusion sites, and clinics
  • Successful background check
  • Valid driver's license and driving record
  • Requires minimum 50% travel
  • Should reside in the Pacific Northwest near a major airport

Benefits:

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