Senior Enrollment/Billing Representative

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Job Description:

  • Provide billing and collections support to new and existing accounts
  • Manage a book of TPA business and assigned portfolio of complex client accounts
  • Reconcile group accounts and accounts receivable
  • Create special charge invoices and bills
  • Research payment, census, billing, eligibility, rate variance, and delinquency issues
  • Request refunds and monitor delinquency reports
  • Process group renewals, new business, terms, and revisions
  • Work with TPAs, brokers, clients, banks, vendors, partners, and matrix organizations to resolve issues and disputes
  • Facilitate internal and external conference calls or meetings
  • Analyze client data and prepare monthly and ad hoc reports
  • Conduct peer audits to ensure quality and mitigate financial risk
  • Track and monitor customer financial performance
  • Identify and implement process improvements
  • Provide internal and external customer service
  • Process, review, and understand multiple system inputs
  • Support cash-team activities, including cash and census application, mailings, filing, electronic invoicing, and general administration
  • Apply financial payments to accounting systems
  • Meet or exceed daily, quality, and individual development goals
  • Provide special project support as needed

Requirements:

  • High School Diploma or equivalent experience is required; Bachelor’s degree preferred
  • 3+ years work experience in billing, accounting, or collections role
  • Proficient in 10 keys
  • Strong knowledge of Excel
  • Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems
  • Analytical, attention-to-detail, and quality-oriented
  • Knowledge of Microsoft applications
  • Solid problem-solving skills
  • Ability to manage time and prioritize appropriately
  • Responsiveness and sense of urgency when dealing with internal and external clients
  • Ability to multitask and shift priorities
  • Ability to work independently and proactively
  • Strong verbal/written communication and organizational skills
  • Leadership and motivational skills in a fast-paced environment
  • Strong interpersonal skills
  • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

Benefits:

  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
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