Senior Consultant - Clinical Operations (Remote)

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.<br><br>At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.<br><br>As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.<br><br>Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.<br><br>The Role<br><br><strong>Help us redefine the speed of Clinical Trials.</strong> We are looking for experts in system implementation who are passionate about streamlining clinical trials through innovative software. This role is ideal for Life Sciences or Healthcare consultants who excel at leading high-impact digital transformations from design to rollout.<br><br>This is a remote, U.S.-based role, with a strong preference for candidates located in the Eastern or Central Time Zones. If a candidate is in close proximity to an airport and able to meet travel requirements, there is no work location requirement. Qualified U.S.-based candidates are encouraged to apply.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers</li><li>Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.</li><li>Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders. </li><li>Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.</li><li>Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>8+ years of experience working with or for organizations in life sciences or healthcare</li><li>Direct system implementation experience either as a consultant or IT representative</li><li>Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.</li><li>Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.</li><li>Knowledgeable in life sciences compliance and computer systems validation requirements.</li><li>Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.</li><li>Typical travel is 25% but can be up to 50%</li><li>Lives or able to work in Central or Eastern time zone<br><br></li></ul><strong><strong>Nice to Have<br><br></strong></strong><ul><li>Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP) Documentum, SharePoint, other clinical technologies</li><li>Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation<br><br></li></ul><strong>Perks & Benefits<br><br></strong><ul><li>Medical, dental, vision, and basic life insurance</li><li>Flexible PTO and company paid holidays</li><li>Retirement programs</li><li>1% charitable giving program<br><br></li></ul><strong>Interviewing with Veeva<br><br></strong>We value your time and believe in a transparent hiring process. Here is the process you can expect. <br><br><ul><li>Follow the application process and submit your resume.</li><li>Within 3 days, you will receive a link to a personality assessment administered by a third party.</li><li>Once you complete the assessment, our team will review your full application package and follow up via email with our decision.</li><li>If moving to the interview stage, the process is as follows:</li><ul><li>A conversation with the hiring manager</li><li>A practical case exercise</li><li>A final conversation with our group's Senior Leader.</li></ul><li>Once all interviews are complete, the manager will be in touch with a final decision.</li></ul><strong>Perks & Benefits<br><br></strong><ul><li>Medical, dental, vision, and basic life insurance</li><li>Flexible PTO and company paid holidays</li><li>Retirement programs</li><li>1% charitable giving program<br><br></li></ul><strong>Compensation<br><br></strong><ul><li>Base pay: $80,000 - $200,000</li><li>The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.<br><br></li></ul>Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.<br><br>Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.<br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...