Sales Coordinator (Remote)

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Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

You're someone who takes ownership of a high volume of work - you execute accurately and consistently, working independently and staying organized without close oversight. You dive into the details because you know that in this role, precision matters: the programs and educators who rely on brightwheel are counting on us to get it right. You follow our processes and SOPs accurately and consistently, and you know when to flag if something isn't serving the customer or brightwheel well. You're genuinely comfortable with technology and pick up new tools fast, using AI to move quicker without ever using it as a substitute for your own judgment or communication skills.

What You'll Do

  • Keep our education product order pipeline moving - processing purchases and resolving order issues so customers get what they paid for, on time.

  • Be the front line for customer and internal questions, digging in to find accurate answers.

  • Maintain accurate records that our customers and internal processes depend on.

  • Follow our processes accurately and consistently, while also surfacing opportunities to improve our efficiency and customer service.

  • Use AI tools to move faster without cutting corners on quality or accuracy.

What You've Done

  • Handled a high volume of detail-heavy tasks - order processing, data entry, ticketing, or similar - without sacrificing accuracy.

  • Worked comfortably in Google Sheets or Excel to organize, clean, or QA data.

  • Picked up new software or systems quickly, with minimal hand-holding.

  • Communicated professionally with customers in English, ideally in a US-facing environment.

  • Used AI tools as part of a daily workflow - genuine curiosity and ease adopting new tools matters more than a specific AI credential.

What Sets You Apart

  • You stay calm and clear under a high volume of concurrent asks, without letting quality slip.

  • You spot the root cause of a recurring issue, not just the symptom, and flag it before being asked.

  • You find ways to work faster and more efficiently without cutting corners - even as the volume of tasks piles up.

Technology

Salesforce, Google Sheets/Excel, order-processing tools, product-specific systems and portals as needed, AI tools (e.g., ChatGPT/Claude), Slack, email.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...