Retail Solutions Specialist

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Job Description:

  • Work in retail store environments including gas stations, convenience stores, grocery stores, liquor stores, drug stores, mass merchandise stores, and dollar stores
  • Organize and train store managers and clerks on lottery equipment
  • Act as a liaison between Retail Solutions, lottery, retail, and internal customers
  • Assist with SCiQ project rollout preparation, including store pre-sites, documentation, and system staging
  • Complete online surveys with photos and details from store visits
  • Conduct and review pre-implementation documentation for installation accuracy
  • Conduct full-scope innovation and systems demonstrations
  • Conduct Train-the-Trainer and product information presentations
  • Monitor training program effectiveness and recommend modifications
  • Maintain knowledge of SG system functionality and enhancements and present system opportunities with recommended solutions
  • Provide high-tier support for field questions and investigate lottery and retail partner concerns
  • Work with internal teams to ensure product technology functions as designed
  • Support site sales and support goals with other departments
  • Use, maintain, and secure assigned tools, test equipment, terminals, parts, and supplies
  • Communicate problems with management
  • Identify, troubleshoot, and repair lottery equipment according to the Field Service Protocol
  • Travel to customer locations approximately 80% of the time
  • Perform other assigned functions and responsibilities

Requirements:

  • 1-3 years of experience in retail and/or sales
  • 1-3 years of lottery experience
  • Demonstrated ability to multi-task while ensuring accuracy and considering the end-user
  • Ability to translate information and present that information to others
  • Knowledge of Microsoft Word, Excel, Outlook and web browsers
  • A can-do attitude combined with strong curiosity and a passion for learning
  • Good communication skills; bilingual a plus
  • Strong organizational skills
  • Must have a valid driver’s license in good standing
  • Ability to travel whether by air, vehicle, or other forms of transportation
  • Must be able to sit, stand, sit more than 80% of the time
  • Ability to travel to customer locations 80% of the time
  • Ability to lift 30 lbs
  • Ability to compile and analyze statistical information
  • Ability to quickly learn and understand new technologies

Benefits:

  • Full-time employment
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