Remote Service Desk Analyst

Other Jobs To Apply

Careerscape is recruiting on behalf of our client for an entry-level Remote Service Desk Analyst to join their growing IT support team. This is a great opportunity for someone early in their IT career to build a strong foundation in technical troubleshooting, customer service, and enterprise support systems while working from anywhere in the US.

Day to day, you will field incoming tickets and calls, walk end users through fixes with patience and clarity, and learn how a modern IT environment is supported behind the scenes. People who thrive in this role are curious problem solvers who stay calm under pressure, communicate clearly in writing and over the phone, and genuinely enjoy helping others get unstuck.

Responsibilities
  • Respond to incoming support tickets, emails, and calls from end users
  • Troubleshoot hardware, software, and connectivity issues via remote tools
  • Log, categorize, and prioritize tickets in the IT service management system
  • Escalate complex issues to Tier 2 or Tier 3 support as needed
  • Assist with user account setup, password resets, and access requests
  • Provide basic support for Windows and Microsoft 365 applications
  • Document troubleshooting steps and resolutions in the knowledge base
  • Follow up with users to confirm issue resolution and satisfaction
  • Support onboarding and offboarding of employee equipment
  • Maintain accurate records of hardware and software inventory
Requirements
  • High school diploma or equivalent required; associate or bachelor's degree in IT related field a plus
  • Basic understanding of Windows operating systems and Microsoft Office
  • Strong verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Strong customer service orientation and patience
  • Ability to work independently in a remote environment
  • Reliable home internet connection and a dedicated workspace
  • CompTIA A+ certification or similar a plus but not required
  • Willingness to learn new tools and systems quickly
Benefits
  • Medical, dental, and vision insurance
  • 401k with company match
  • Paid time off and paid holidays
  • Fully remote position with flexible scheduling
  • Home office equipment stipend
  • Paid training and certification support
  • Employee assistance program
  • Opportunities for career growth into Tier 2 IT roles
  • Collaborative and supportive team culture
  • Annual performance reviews with merit increases

Remote

Skills:
Analysis Skills, Communication Skills, CompTIA A+, Computer Maintenance, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Establish Priorities, High School Diploma, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Office Equipment, Onboarding, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Software Administration, Team Player, Technical Support, User Account Administration, Vision Plan, Writing Skills


Careerscape



Back to blog

Other Jobs To Apply

Behavioral Health Senior Clinical Admin RN - Remote

Remote Customer Sales Specialist

Remote Pharmacy Data Entry & Patient Care Specialist – $75,000/Yearly Career Path with Comprehensive Training and Certification Support

3rd Shift Weekend Operations Driver

Remote / Work From Home - Full-Time / Part-Time | Entry-Level |

Remote Part-Time Software Product Manager - Medical SaMD

Delta Airlines Flight Attendant Needed

amazon work from home $15+/ Hour (Sign on Bonus!)!

Maternal Health and EPSDT Coordinator, Remote in Nebraska

Special Investigation Unit Coding Director (Aetna SIU)

Remote Program Manager, Community Support

Product Manager L6, Data Platform - Analytics Experience

Remote Healthcare Customer Service Rep II

Clinical Appeals RN (M&R) - Remote (M-F 8-5)

Nike Careers in Bristol, FL

Director, Sales - Walmart at Novolex: 100% Remote (Bentonville, AR)

Customer Service Agent (FT & PT)

Target Remote Jobs Near Me $30/Hour

Senior Corporate Lending Officer - Commercial C&I (remote)

Now Hiring | Fully Remote Work From Home

Customer Service Representative [Work From Home]

Remote Work From Home Online - Paid Research Panel - Data Entry Clerk Welcome

Remote Product Tester - $25-45 per hour

Delta Airlines Remote Customer Support - Work From Your Own Home

Walmart Facility Services Onsite Hiring Event - 7.8.2025 - Remote

American Airlines Jobs in Hollywood, FL

Customer Service Agent - Remote Data Entry Agent - Part Time

Experienced Pharmacy Technician and Data Entry Specialist - Patient-Centric Healthcare and Remote Job Opportunities at blithequark

Monetary Operations Representative

Senior Claim Benefit Specialist – Pharmacy RX

amazon work from home $15+/ Hour (Sign on Bonus!)!

Remote Patient Care / Telehealth Pharmacist

flex driver

Administrative Assistant - Data Entry (Remote)

Virtual Assistant - client services & operations

Miami Beach Overnight Warehouse Associate(Gig)

amazon work from home $15+/ Hour (Sign on Bonus!)!

Remote WFM & Payroll Implementation Consultant

Remote Part-Time Data Entry Specialist | Flexible Work-From-Home Position | Accurate Data Processing & Quality Assurance Associate

Software Engineer (Remote)

Work From Home Gig

Customer Sales Lead, Amazon at The Campbell's Company: 100% Remote (Seattle, WA, Minneapolis, MN, Camden, NJ)

Internal Communications Lead

Flexible Pet Care Associate (Dog Walks, Drop-ins & House Sitting)

Dynamic Remote Chat Support Executive – Women‑Only, WFH, ₹25K–₹60K Monthly, Join arenaflex Today

Delta Airlines Flight Attendant Needed

FT / PT Loss Prevention Associate - Marshalls Winter Garden, FL

Recruiter (Part-Time)

REMOTE - SBA Product Business Development Ofc Sr

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...