Title: Work From Home Customer Service Representatives - TeladocStatus: Remote, W-9 (Independent Contractor)Become a Customer Service Representative, work from home, and set your own schedule!

As telemedicine continues to transform how people access healthcare, compassionate and dependable customer support has never been more important.

In this customer service opportunity supporting our client, Teladoc, you'll help members confidently navigate and connect with the services they need. You'll have the chance to apply your problem-solving and communication skills in ways that make a meaningful difference while supporting one of the nation's leading telemedicine providers.

If you're discreet, able to overcome obstacles while maintaining a positive attitude, and you genuinely enjoy helping others, this remote opportunity may be a great fit for you.

Please Note: This is a 1099 Independent Contractor opportunity.

What You'll Be DoingAnswering incoming callsSetting virtual appointmentsAssisting with and verifying member registrationsHelping members add coverage or dependents to their accountSupporting members with billing-related questions and updatesTroubleshooting basic technical issuesProviding clear and professional guidance to help members navigate available servicesMaintaining accurate documentationAbout YouYou'll do great if you have a passion for customer care, a positive attitude, and excellent communication skills. A medical background is a definite plus.

It's also essential to have: Strong attention to detailComputer literacy, including good typing skillsEmpathy, patience, and integritySelf-sufficiency and strong organization skillsStrong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneouslyThe ability to maintain confidentiality and secure sensitive informationYour Home Office EnvironmentBecause NexRep Marketplace contractors perform services remotely and independently, you'll need a quiet, dedicated, paperless and cell phone free workspace, along with: Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)A PC with Windows 11 (Macs and Chromebooks are not supported at this time)A processor capable of reliably running all required software and programs simultaneously (such as Intel Core i3 9th Gen or newer, AMD Ryzen 3 or newer, or equivalentAt least 8GB of useable RAMAt least 200MB of free hard drive spaceUp-to-date antivirus softwareAccess to a smartphone or device for multi-factor authenticationDual monitors, each capable of displaying at least 1024 x 768 pixelsA USB noise-cancelling headsetA webcam for your certification experienceWhere NexRep ContractsNexRep contracts with people in 31 states.

You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.Flexible Hours of OperationAs a Teladoc Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't.Hours of operation are 24/7, giving you complete flexibility to work when it's best for you. Overnight hours are limited, however, making this an especially great opportunity for someone seeking morning, afternoon, or evening hours.

Please note that our third-party client, Teladoc, requires that each independent contractor services a minimum of 30 hours per week. If you'd prefer to service fewer than 30 hours per week as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace.

Pay and PerksThis customer service opportunity pays independent contractors $12.50 per hour.

After passing certification and meeting the criteria below in the 4 weeks following certification, you'll also be eligible for a $250 certification incentiveWeek 1: Service 10+ hoursWeek 2: Service 15+ hoursWeeks 3 & 4: Service 30+ hours per weekPlus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

In addition, you'll receive: Access to program experts who are available to meet with you upon requestFree certification and ongoing development opportunitiesCertification spans two consecutive weeks, Monday through Friday, with eight hours of online classroom time each day. The freedom and flexibility to choose your own schedule, within the client's hours of operationThe chance to achieve better work-life balanceYou'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform.

With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.