Remote HR Assistant

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Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care.

Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers.

ABOUT THE ROLE

We are looking for an HR Assistant to provide administrative support across day-to-day human resources activities. You will help maintain employee records, coordinate HR processes, support onboarding, and respond to routine employee questions while working closely with the HR team.

WHAT YOU WILL DO

  • Maintain and update employee records and HR documentation

  • Support onboarding and offboarding activities

  • Assist with scheduling interviews, meetings, and HR-related activities

  • Respond to routine employee questions and direct requests to the appropriate team

  • Prepare and organize HR documents, reports, and communications

  • Assist with maintaining HR systems and spreadsheets

  • Support day-to-day administrative tasks for the HR team

WHAT WE ARE LOOKING FOR

  • Previous experience in HR, administration, customer service, or a similar role

  • Strong organization and attention to detail

  • Good written and verbal communication skills

  • Comfortable working with confidential employee information

  • Proficiency with Microsoft Office or Google Workspace

  • Ability to manage multiple tasks and deadlines

  • Comfortable working independently in a fully remote environment

  • Reliable internet connection and workspace

  • Legally authorized to work in the United States

NICE TO HAVE

  • Previous HR or recruiting experience

  • Familiarity with HRIS or applicant tracking systems

  • Experience supporting onboarding or employee records

  • Background in food service, hospitality, retail, care, or other multi-location businesses

COMPENSATION

$20–$27 per hour, depending on experience and qualifications.

HIRING PROCESS

Application Review → Initial Conversation → Interview → Offer

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...