Remote Customer Service Specialist

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Thrive on solving complex problems, tracking down answers, and helping people out of a jam? An industry leader in eyewear is seeking Remote Customer Service Specialist to join their team!  

If you are interested, please apply today or send your resume to kenyis.rosario@randstadusa.com for immediate consideration!  

salary: $17 - $17.01 per hour
shift: First
work hours: 10 AM - 6:30 PM
education: No Degree Required



Responsibilities

● Handle routine-to-complex inbound inquiries via phone and email regarding products,
eligibility, orders, and payments.
● Process UPS claims, track packages, gather documentation, and resolve missing or
damaged shipment issues.
● Navigate multiple internal software systems simultaneously while maintaining high
service standards.

● Potential Shift Windows:

Monday-Sunday

○ 6:55 AM – 3:25 PM PT / 9:55 AM – 6:25 PM ET

○ 8:30 AM – 5:00 PM PT / 11:30 AM – 8:00 PM ET

● Mandatory 2-Week Training:

Monday–Friday, 8:00 AM – 4:30 PM PST / 11:00 AM – 7:30 PM EST


Skills

  • CRM
  • Empathy
  • Telephone Etiquette
  • Active Listening
  • Customer Service
  • Analytical Thinking
  • Claims Processing
  • Basic Software Skills
  • Problem Solving
  • Organizational Skills
  • Customer Relationship Management
  • Written Communication
  • logistics

Qualifications

  • Years of experience: 2 years
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.




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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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