Remote Clinical Coordinator - Full Time (Overnight Shift)

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This a Full Remote job, the offer is available from: United States

Who We Are

Access TeleCare is the national leader in acute specialty telemedicine, having launched more than 2,600 telemedicine programs and partnered with 1 in 5 U.S. hospitals across all 50 states. As a pioneer in tech-enabled virtual care for the last 20+ years, the company has grown to now deliver care in more than 1 million patient encounters annually across multiple specialty service lines, including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. The virtual care provided by Access TeleCare is crucial in ensuring timely and high-quality healthcare coverage across a geographic area that represents more than 65% of the U.S. population, approximately 216 million Americans, many of whom live in medically underserved, vulnerable, or rural areas. As the first and longest-standing telemedicine organization to receive The Joint Commission’s Gold Seal of Approval in 2006, Access TeleCare is leading the way to a better healthcare delivery system with clinically excellent tech-enabled services.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

The Opportunity

We are searching for a detailed-oriented and dedicated full-time Clinical Support Coordinator for our Night shift team. Clinical Support Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.


  What You'll Do

  • Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
  • Courteously answer all incoming calls to the consult center and accurately take down patient information
  • Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections
  • Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists
  • Provide Tier 1 technical support to hospitals and to company physicians
  • Facilitate and confirm timely hand off to Tier 2 IT support
  • Report any failure of SLA or company goals or conflicts to supervisor immediately
  • Some work is completed without established procedures
  • Other tasks as needed


  What You'll Bring

  • High School Diploma, GED or Equivalent Certification Required
  • At least one year of experience working in a call center environment or healthcare or IT
  • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
  • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
  • Ability to learn software and systems
  • Have excellent phone/customer service skills along with high attention to detail
  • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
  • Flexibility and adaptability in a fast-paced environment 
  • Ability to quickly learn and adapt to new technologies and systems 
  • Ability to excel in a remote work setting, high growth and fast paced organization

Work Environment: 

  • Work Schedule: 10:45 PM EST - 7:00 AM EST
  • Weekly workdays: Friday-Tuesday
  • Weekly days off: Wednesday and Thursday
  • Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm 
  • Remote based environment
  • This is a full-time position; est. 40 hours week
  • The consult coordination center operates 24/7 and does require weekends and holidays.
  • Frequent speaking and listening using a headset
  • Sitting for an extended period of time
  • Extended periods of time looking at computer monitor
  • Repetitive use of hands/fingers across keyboard
  • High growth, fast paced organization 
  • Must be able to remain in a stationary position 50% of the time

Why Join Access TeleCare

  • 100% Remote Work
  • Health Insurance (Medical, Dental, Vision)
  • Comprehensive benefits — health, dental, vision, life, and 401(k)
  • Paid Time Off, Sick Leave— we value performance and balance
  • Culture of ownership, transparency, and results — where the best ideas rise
  • Directly impact patient access nationwide

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

This offer from "Access TeleCare" has been enriched by Jobgether.com and got a 0% flex score.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...