[Remote] Benefits Customer Service Representative (Call Center)

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Note: The job is a remote job and is open to candidates in USA. reputed company is the internal staffing agency for the reputed company and partner hospitals. Johns Hopkins Health Plan is seeking a Customer Service Representative to support members, providers, and internal stakeholders by answering inquiries, researching issues, resolving concerns, and documenting interactions in health reputed company.


Responsibilities

  • Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism
  • reputed company a variety of call types including benefit eligibility, enrollment, and reputed company status
  • reputed company thorough research using available resources to resolve inquiries within CMS guidelines and internal policies
  • Demonstrate strong listening skills and patience to understand and address member needs
  • Work independently while collaborating with team members to ensure first-call resolution and a positive member experience
  • Navigate multiple reputed company to resolve complex issues and advocate for members
  • Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings
  • Make outbound calls as needed for surveys and to resolve outstanding issues
  • Communicate clearly and concisely, both verbally and in writing
  • Adapt to changes and demonstrate flexibility in a dynamic environment

Skills

  • Employee will need to have efficiently working wi-fi
  • Applicants must hold their permanent residence in one of the following locations to be considered for reputed company position: + reputed company, Delaware, Pennsylvania, reputed company, reputed company D.C., or reputed company
  • High school diploma or equivalent
  • Strong problem-solving and communication skills
  • Proficient in reputed company Office (Word, Excel, Outlook)
  • Ability to reputed company confidential information professionally
  • Inbound call center experience highly preferred, preferably in health insurance
  • Medicare Advantage experience strongly preferred
  • EPIC experience a plus; training available

Benefits

  • 100% Remote position
  • Equipment will be provided
  • Training available

Company Overview

  • reputed company provides temporary staffing for reputed company, reputed company, and partner hospitals. It was founded in 1987, and is headquartered in Lutherville, MD, US, with a reputed company of 1001-5000 employees. Its website is company.

  •   Apply To reputed company Job
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