Join Our Team as an Aesthetic Patient Coordinator at Desired Aesthetics!

Are you passionate about creating memorable experiences and building lasting relationships? Do you thrive in a dynamic, team-oriented environment? If so, we invite you to join our Medspa family as an Aesthetic Patient Coordinator!

We are looking for a team member who is passionate about hospitality, patient experience, and practice operations, and who sees their future in a front desk leadership or operations-focused career path, and not pursuing clinical or treatment-based roles.

About the Role:

As the welcoming face of our medspa, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they walk in. Your responsibilities will include:

• Guest Interaction Appointment Scheduling: Warmly greeting guests, handling daily phone calls and messages, and efficiently scheduling appointments to maintain a full and seamless schedule.
• Logistics Coordination: Managing the medspa's logistics, organizing training sessions, and promoting our services.
• Client Care Education: Assessing client needs, confirming appointments, sending recall reminders, and providing information about our treatments and services.

What We’re Looking For:

• Our ideal candidate is not just a quick learner, but someone who genuinely enjoys multitasking and prioritizing tasks effectively. Key qualities we seek include:
• Excellent Work Ethic: A dedication to providing top-notch service and care.
• Outstanding Communication Skills: Strong listening, verbal, and written abilities to engage with clients and team members effectively.
• Organizational Skills: The ability to stay organized, flexible, and maintain a polished, professional appearance.
• Attention to Detail: A keen eye for detail, ensuring nothing is overlooked.
• Team Player: A collaborative spirit who thrives in a supportive, team-oriented environment.
• Positive Attitude: A courteous, positive, and professional demeanor that enhances our welcoming atmosphere.

Work Remotely

• No

$18 - $23 hourly

• Consistently provides excellent customer service to all clients in-person, over the phone, and through text/email inquiries
• Educates clients on practice services, products, and treatment options
• Exudes a positive attitude while working in a fast-paced environment
• Oversees daily schedule to ensure seamless client experience
• Monitor and respond to office voicemail, email inquiries, and text messages throughout the day
• Accurately checking clients in/out and scheduling all follow-up visits
• Intelligent booking using Aesthetic Record software
• Ability to stay calm under pressure and quickly find solutions to potential issues
• Responsible for the cleanliness and appearance of the spa, including lobby, front desk, & break room
• Providing after-care instructions and follow-up calls
• Provide quotes for services
• Provide RX photos prior to treatments/consult with the provider
• Responsible for taking before and after photos & videos
• Charting with AestheticRecord
• Promote and educate applicable skincare products, services, and treatments during client interactions, both on the phone and in the clinic
• Possess congenial diplomacy and maintain a consistently high standard of one’s appearance and professionalism that coincides with the high standard and brand
• Adhere to HIPAA and OSHA standards

Phone Experience

• Ability to confidently explain treatments, payment policies of the practice, including obtaining a deposit at the time of new consult booking. The ability to book an inbound lead is required.

Emotional Intelligence

• Our staff is skilled at effectively minimizing client stress/anxiety related to procedures/treatments as well as confidently providing reassurances that the recommended treatment(s) are tailored to address the client’s expressed needs/desired results. As such, all clinic staff must be intimately familiar with every treatment, product, and service offered at our practice, and be able to explain in detail the treatment expectations and benefits, and costs.

Interpersonal Savvy

• Needs to effectively manage and control client flow and be adept at problem-solving. Must be organized and able to manage multiple tasks. Ability to figure things out ahead of time, make sound decisions/recommendations, and conduct oneself professionally while juggling several responsibilities. The ability to communicate effectively with the provider, clients, and other staff members in a respectful and professional manner at all times is a must.

Technical Skills:

• Experience and comfort with using technology to effectively perform the duties of this position are necessary. Our practice utilizes several software systems, and a working knowledge is required.

Aesthetic Record & Microsoft Office

• Training on each of these systems can be provided, but the successful candidate must be able to learn and confidently use technology.

Mannerly and hospitable applicants only

• This is a position based on 12-20 hours per week. Business hours are typically Monday through Saturday; employees' schedules will depend on clinic needs. Pay is commensurate with experience level.

Desiréd Aesthetics has an unparalleled eye and offers expertise in advanced facial rejuvenation with natural-looking results. As experts in the art, anatomy, and science of medical aesthetics, we provide non-surgical cosmetic solutions to enhance and restore your radiant features.

Experience the Fusion of Art and Medicine with personalized treatments that encompass a unique combination of knowledge, artistry, and medical excellence. Whether you’re a first-time patient or a long-time devotee, the Desiréd team works with you to achieve your aesthetic goals naturally and beautifully.