Job Description:

• Conduct medication review and reconciliation using clinical tools and relevant member data, focused on diabetes and associated comorbidities
• Use clinical judgment and assessment techniques to determine members’ health literacy, technology capabilities, and readiness for behavior change
• Use motivational interviewing to maximize member engagement and promote lifestyle and behavior changes
• Interpret and use clinical guidelines and criteria to positively impact members’ health
• Collaborate with and make referrals to other programs, services, and teams as needed
• Perform outreach calls for identified members
• Conduct provider outreach calls regarding medication issues and questions
• Support inbound member messaging via Health Optimizer
• Promote current, evidence-based healthcare information to improve members’ understanding of medications and address medication-related questions, fears, and barriers
• Work an eight-hour shift within the 7:00am–7:00pm business-hours window as needed

Requirements:

• Active pharmacist license in good standing in the state of residence
• 6+ years of clinical pharmacy experience
• Current or past employment in a hospital and/or ambulatory care setting, excluding pharmacy school clinical rotations/internship
• Currently and daily applies clinical knowledge to review medications and resolve different disease management scenarios beyond dispensing role
• Identifies medication-related interventions while resolving and offering appropriate treatment options to providers
• Ability to review and apply clinical literature/pharmacy resources to provide clinical reviews/inquiries/newsletters
• Proficiency in utilizing and navigating multiple software programs concurrently
• Doctor of Pharmacy (PharmD)
• Managed care experience
• Advanced training, such as board-certified pharmacist, residency, fellowship, or completion of APhA certificate programs
• Certified as a Diabetes Education Specialist
• Medication Therapy Management (MTM) experience
• Strong computer skills, including MS Office, Microsoft Teams, claims databases, and proprietary software
• Strong oral/written communication, interpersonal, and presentation skills within a matrix organization
• Ability to prioritize and multitask multiple referrals simultaneously
• Ability to adjust communication style to suit patients, colleagues, providers, and business management
• Ability to work independently and as part of a team

Benefits:

• CVS Health bonus, commission or short-term incentive program in addition to base pay
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility