Job Overview
Geography Engagement Strategist – Apple – New Mexico, USA
Salary: $20-30 per hour (Base compensation range $135,000 - $242,000).
Educational Requirements: Bachelor's Degree.
Job Responsibilities
Assist in storytelling across retail locations and customer experience focus. Motivate teammates, develop colleague experience, craft authentic and high‑quality experiences, provide assistance and training, build community, address strategic issues, deliver critical thinking, drive precision and ideation, create engaging and orchestrated customer experiences. Focus on customer‑centric journeys from social engagement to touchpoints, ensuring each interaction has a purpose and desired outcome. Lead strategy, not just tactics, outlining, energizing teams to achieve outcomes, synthesize data into compelling experiences, create messaging that resonates.
Key Capabilities
- Experienced communication and community subject matter expert.
- 7+ years experience in creating representative narrative content, systems and projects, including daily, spontaneous, emergency and functional communications.
- Proficient with employee engagement methodologies.
- Thought‑initiative on models, frameworks, and executive structures expected for a cutting‑edge communication initiative.
- Demonstrated trend‑setter in storytelling and briefing, hands‑on mastery as a creator and manager of communications.
- History of working collaboratively with cross‑functional partners and stakeholders, especially innovation/planning, advertising, corporate communications and people & community groups.
- Clear understanding of US markets.
- Experience working with international partners to characterize global communications systems and support needs across geographies.
- Phenomenal capacity to develop internal connections, work effectively within transformation teams and lead through ambiguity.
- Time spent in an influential role in an office or for a brand.
- Solid leadership abilities, meticulousness and capacity to lead multiple tasks and thrive in a fast‑paced environment.
- Exceptional writing and editing abilities.
Depiction
Vision: Work with leaders across Apple to explain the vision for Apple's retail and customer‑care colleagues. Help tell the story of where Apple Retail has been and where we are going. Emphasize how each colleague contributes to Apple's vision, values, and is essential to the organization’s evolving narrative.
Procedure
Create and manage the communication strategy, clarifying what should be communicated to whom, when, and how. Explain why it is an exceptional opportunity to be part of Apple, what they gain as a colleague, and how they can build a long‑lasting career in retail. Update the communications playbook with projects, strategies, and frameworks to meet the wide variety of communication needs and colleague expectations, from career development to benefits to best ways to help our customers.
Coordinated Effort
Collaborate across HR People teams, Representative Relations, Legal, Corporate Communications and PR, as well as Field Leadership ensuring partner and colleague needs are balanced.
Information Delivery
Deliver internal communications for the team across multiple channels to help them understand the importance of being part of Apple Retail and what each role means to Apple and to our customers.
Comprehensive Execution
A full‑spectrum role that relies on strategy, communications, programming and execution. Foster a total communication program and leverage a full range of tactics – posts, group and event series, downloads, roundtables, representative stories, value minutes, leadership recordings, social programs to enhance colleague experience, build belonging and collaboration, and drive staff engagement and relationships consistently in a consumable and meaningful way.
Additional Requirements
- Political and Legal Acumen – knows how to navigate complex relationships and agreements to get results.
- Strategic Outlook – develops leading‑edge approaches that demonstrate clear alignment between vision and action.
- Clear understanding of Gen Z workforce motivations and the channels to communicate effectively to this group.
- Self‑control and Orderliness. Adaptable under high‑stress circumstances while maintaining a calm impact and is looked to for guidance in times of uncertainty.
- Excellently works under extreme circumstances in a fast‑paced environment.
- Overseeing Vision and Reason. Inspires a convincing and energized vision and sense of higher reason.
Pay and Benefits
Base compensation range: $135,000 - $242,000, dependent on skills, experience, location. Employees may participate in Apple's stock bonus programs, option for restricted stock units, and Apple Stock Purchase Plan. Benefits include comprehensive health and dental coverage, retirement plans, a wide array of limited items and free services, education reimbursement for relevant courses, and eligibility for additional incentives or commission as well as relocation. Learn about Apple benefits.
