Job Description Job Description The On-Call Client Service Coordinator plays a key role in ensuring high-quality, responsive service for RVNAhealth's StayingWELL clients and caregivers. This part-time position is responsible for managing client needs during evenings, weekends, and holidays - including scheduling caregivers, addressing urgent needs, and supporting both clients and staff with professionalism and compassion. Working remotely, this individual will handle client and caregiver calls, coordinate staffing, and ensure continuity of care after regular business hours. The ideal candidate is organized, resourceful, and customer-focused, with the ability to multitask and make decisions independently in a fast-paced environment. Hours Needed for On-Call (Part-Time): Every other weekend: Friday 4:30 PM - Monday 8:30 AM (64 hours on-call) Two weekdays per week: 4:30 PM-10:00 PM and 6:00 AM-8:30 AM Rotating holiday coverage with other On-Call Coordinator Location: Remote - Must Live Within 60 Miles of Ridgefield, CT 06877. Ideal candidates will be based in Fairfield County, Litchfield County, Westchester County (NY), or the greater Ridgefield, CT area. Must be available to come into the office location based in Ridgefield, CT for training and orientation. Key Responsibilities Respond promptly to incoming client and caregiver calls during on-call hours. Manage new and existing client needs, including scheduling and staffing adjustments. Match clients with appropriate caregivers based on skills, availability, and preferences. Ensure all visits are staffed and coverage is maintained for late or absent caregivers. Provide exceptional customer service, fostering positive relationships with clients, families, and staff. Document and update information accurately in the eRSP Scheduling and EMR systems. Communicate client concerns or staffing issues to the Manager on Duty as needed. Support referrals and coordination with RVNAhealth programs and community resources. Maintain detailed records of all on-call activities for handoff and reporting. Qualifications College degree or equivalent experience required. 1-2 years of experience in home care, healthcare coordination, or customer service preferred. Must Live Within 60 Miles of Ridgefield, CT 06877. Strong computer literacy; experience with scheduling software (eRSP preferred) and Microsoft Office Suite. Excellent organizational, multitasking, and problem-solving skills. Outstanding communication and interpersonal abilities with a customer-first approach. Ability to remain calm, professional, and decisive in a fast-paced, remote environment. Familiarity with home care operations or client service coordination is a plus. Why RVNAhealth? RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is a twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact. Benefits of Working at RVNAhealth RVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer: Competitive compensation A supportive and employee-centric culture Comprehensive orientation Career path Wellness programs Compensation: The pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications. RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.

Required qualifications:

• College degree or equivalent experience required
• 1-2 years of experience in home care, healthcare coordination, or customer service preferred
• Must live within 60 miles of Ridgefield, CT 06877

Desired qualifications:

• Strong computer literacy
• Experience with scheduling software (eRSP preferred)
• Excellent organizational skills
• Outstanding communication and interpersonal abilities
• Ability to remain calm and professional in a fast-paced environment