Medical / Legal Record Retrieval Specialist

Other Jobs To Apply

Full-Time In office, Hibrid, or Remote Positions Available
Hours: Monday – Friday | 8:00 AM – 5:00 PM PST

About the Position:

Growing legal copy service company is seeking a highly motivated and detail-oriented Coordinator / Expeditor to join our team full-time. This is a remote position ideal for someone who thrives in a fast-paced environment, communicates professionally, and is skilled at managing deadlines while handling record retrieval and client coordination.

The ideal candidate is proactive, organized, comfortable making a high volume of calls, and capable of independently resolving issues to ensure records are obtained in a timely manner.

Responsibilities

Responsibilities include, but are not limited to:

  • Handle 40–50 incoming and outgoing calls daily to medical facilities, providers, and record custodians as a scheduler, coordinator, and appointment setter.
  • Follow up on pending record requests and ensure records are retrieved within required deadlines.
  • Build strong working relationships with clients to ensure excellent customer satisfaction.
  • Develop professional relationships with facilities and provider offices to help escalate delays and expedite record retrieval.
  • Perform research and verification of provider information and facility requirements.
  • Manage calendars, scheduling appointments, and monitoring pending deadlines.
  • Conduct EAMS searches and case-related research.
  • Review records and documents received to verify accuracy and completeness.
  • Review provider billing and ensure invoice accuracy prior to processing.
  • Prepare, send, receive, and respond to correspondence including:
    • Bills
    • Declarations of Due Diligence
    • Legal correspondence
    • Status updates
    • Provider communication
  • Handle administrative tasks including:
    • Filing
    • Faxing
    • Mailing
    • Email correspondence
    • Document organization
Qualifications

We are looking for someone who has:

  • Prior experience working in a legal copy service strongly desired but not required.
  • Experience with medical record retrieval, subpoena processing, or legal support services is a strong plus.
  • Excellent customer service and relationship-building skills.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Ability to think critically and solve problems creatively when encountering delays or obstacles.
  • Experience working in a fast-paced deadline-driven environment.
  • Strong verbal communication skills with excellent phone etiquette.
  • Active listening skills and professional communication style.
  • Experience using:
    • Microsoft Excel
    • Microsoft Word
    • Email systems
    • Calendars
    • Internet-based research tools
  • Ability to work well with others while maintaining accountability in a remote work environment.
  • Positive attitude, professionalism, and strong work ethic.
Compensation & Benefits

  • $20 – $21 per hour (based on experience and geographic location)
  • Direct Deposit
  • Paid Holidays (after successful completion of 90-day probationary period)
  • Vacation Accrual

What We Value

We are looking for someone who is:

  • Detail-oriented
  • Reliable
  • Professional
  • Solution-focused
  • Comfortable handling high-volume communication
  • Able to work under pressure while maintaining accuracy
  • Committed to delivering exceptional service to our clients
Back to blog

Other Jobs To Apply

District Partnerships & PD Lead (Remote, VA)

Remote Certified Medical Assistant- Bilingual Russian

Remote Freelance Writer for 6,500-Word Short Stories

Full-Cycle Recruiter (Remote, Cordoba)

Remote Editor, Children's & YA - Build Publishing Job at Sourcebooks in Napervil

Director, Client Solutions — Remote Nonprofit Strategy

Remote Marketplace Director: Media, Growth & Ops

Remote Tech Support Pro: AV, Networking & Smart Space

Digital Experience Lead (Remote)

YouTube Operations Associate Manager- Contract

Remote Director of Sales – Electrical Division

Remote Hotel Booking Specialist – Flexible Hours

Chat Agent - Remote USA

Junior Web Designer & Email Developer (Remote)

Customer Happiness Hero (Remote)

Healthcare Admin Specialist - Operations

Remote Job Opening – Payroll Specialist Assistant– Flexible Hours, Training Provided

Client Support Specialist (Work From Home)

-Entry Level | No Experience Required – Beginner Remote Opportunity

Digital Marketing Manager (Remote)

Video Editor (Remote)

Remote Data Entry Assistant — Flexible Teen Opportunity

Data Entry, Office Assistant (100% Remote)

Migration Team Lead (REMOTE)

Medical Transcriptionist

Appointment Scheduler - Remote

Senior Lead Data Product Management Consultant

Data Entry Clerk ( Remote )

Specialty Pharmacist (Remote Options)

Registered Nurse - Fully Remote

Account Executive - Higher Ed Remote

Remote Staff Bookkeeper - Part-Time (U.S. Only)

Aerospace Engineer - Fully Remote

Remote Software Engineers.

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies)

GitHub Repository Maintainer & Systems Engineer (Python/Rust/C++) — 100% Remote Engagement

Freelance Writer - Freelance Social Copywriter

Pre-Service Patient Estimate Rep- Remote

Remote Work From Home Data Entry Clerk / Typing

Scaled Customer Success Manager

Amazon Work From Home Customer Service Representative (Online Chat Support) Part-Time

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Telephonic Care Coach

Remote Reservations Clerk

Business Systems Software Engineer/Architect

Merchandising Systems Delivery Lead

Senior Product Engineer (Frontend)

Remote Senior Narrative Designer – Immersive IP Stories

Remote Retention Marketing Manager, DTC eCommerce

Manager Corporate Audit SOX and Controls

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...