Join to apply for the Manager- New Product Development role at American Express

American Express is a global leader in financial services, and this role will be part of the Capabilities, Enablement & Optimization Centre of Excellence. Working across international markets, you will lead technology‑enabled product initiatives that increase acquisition and enhance the customer experience for small businesses.

Location

London, England, United Kingdom

Responsibilities

• Build, own and drive project plans and key documentation for governance processes.
• Collaborate with product, market, design, engineering, and product development teams to deliver timely, efficient, and realistic outcomes. Partner with stakeholders across Market, Product, Engineering, Risk & Control, UXR, Finance, Fraud, Credit, Compliance, and Legal.
• Take ownership of project execution, providing leadership and support to core team members.
• Identify gaps in execution approaches, recommend alternatives, and align with key partners.
• Resolve issues, manage risks, and raise matters to governance forums to remove obstacles.
• Drive the implementation of new capabilities, ensuring they meet market needs, enhance customer experience, and comply with local regulatory, compliance, and risk requirements.
• Lead integration and beta testing activities, and ensure all go‑to‑market materials and internal training are in place.
• Maintain a detail‑oriented, comprehensive perspective to consider edge cases, implications, and potential risks throughout the application journey.

Minimum Qualifications

• Excellent written and verbal communication skills with the ability to address diverse audiences.
• Proven ability to deliver results, influence partners, and work effectively across organizational levels.
• Strong track record of governance and partner management in a matrix environment.
• Personal excellence, integrity, and a willingness to raise risks and concerns.
• Collaboration and relationship skills with a history of positive partner outcomes without direct responsibility.
• Comfortable challenging the status quo to drive alternative solutions and new ideas.
• Resilience and learning from mistakes and setbacks.
• High energy and flexibility, including willingness to accommodate multiple time zones.

Preferred Qualifications

• Experience delivering via SAFE Agile methodology and relevant Agile Product Owner certifications.
• Experience managing American Express products and business operations.
• Understanding of financial services platforms and APIs.
• Familiarity with risk and control procedures.

Benefits

• Support for financial well‑being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements.
• Generous paid parental leave policies (depending on location).
• Free access to global on‑site wellness centers with nurses and doctors.
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

Employment eligibility: Must be able to work in the United Kingdom. American Express does not sponsor visas for this position.

Offer of employment is contingent upon successful completion of a background verification check, subject to applicable laws and regulations.