Managed Payroll Specialist at Thread HCM: 100% Remote (Alpharetta, GA)

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Title: Managed Payroll Specialist (REMOTE)

Location: Alpharetta, GA, USA

  • Alpharetta, GA, USA
  • 28.84-33.65 per hour
  • Hourly
  • Full Time

Overview

The Managed Payroll Specialist provides payroll processing, technical support, training, and customer service for one or multiple clients of various sizes and/or industries. The Specialist is the front line for both customer retention and satisfaction and a key driver of our company NPS. A Specialist ensures that all payrolls for their assigned clients are 100% accurate, users are appropriately trained, and requests for assistance, questions, and fixes are answered in a timely manner.

The Specialist provides analysis and testing for potential solutions to customer inquiries and always does so with an attitude of gratitude and the customer in mind. When faced with a complex problem, the Specialist empathizes with the client, takes full responsibility to resolve the issue, asks for help when needed, and understands the urgency and criticality of each situation, thus forming a trusted relationship with their customers and colleagues. The Specialist exhibits the core value of 'Deliver Wow', goes the extra mile to resolve a problem, and takes every opportunity to learn and expand their technical knowledge to better proactively serve clients.

Top 5 Responsibilities

  • Process payroll for multiple clients - Manage timeline, send reminders, perform maintenance (status changes, leaves, PTO, court ordered deductions), close time, share pre-payroll reports for approval, process and share post-payroll reports. Manual checks and off cycle runs as needed. Wage statements. Verifications of employment.
  • Payroll Process Improvement - Proactively evaluate current client and Thread internal processes to ensure effectiveness and accuracy. Document current process. Continue education on payroll knowledge, laws and system abilities. Administer ticketing system effectively.
  • Client Training - Coordinate with Thread trainers to provide iSolved training for clients.
  • Time, Benefits and Tax - Coordinate with Time, Benefits and Tax SMEs to build effective processes that meet client goals and deadlines
  • Client Retention - Meet payroll compliance and client expectations. Respond to tickets timely (under 90 mins) and pick up the phone when appropriate. Maintain a minimum NPS score of 70 or greater. The Specialist strives to form a productive partnership with each client, following up on all problems and inquiries to ensure full resolution to achieve a controlled client retention of 98%.

Thread HCM is an equal opportunity employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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