Job Summary

The Elite Job is seeking a dedicated and customer-focused Lost & Found Desk Executive to join our airport operations team at Durban Airport. The ideal candidate will play a crucial role in reuniting passengers with their lost belongings by handling inquiries, maintaining accurate records, and delivering exceptional customer service. This position demands a high level of organization, discretion, and interpersonal skills, as it directly impacts passenger experience and brand reputation.

Key Responsibilities

• Manage the Lost & Found desk at Durban Airport, responding to passenger queries in person, via phone, and email.

• Log all lost and found items accurately using the companys tracking system.

• Maintain detailed records of item descriptions, locations, and handover details.

• Coordinate with airport security, airline personnel, and cleaning staff to trace lost items.

• Return found items to rightful owners following established identification and verification procedures.

• Ensure proper storage, labeling, and safety of found items.

• Generate regular reports on lost and found activities.

• Uphold company policies and airport regulations at all times.

• Provide empathetic and professional service to distressed or frustrated passengers.

• Escalate sensitive or complex matters to supervisors promptly.

Required Skills and Qualifications

• Matric certificate or equivalent (National Senior Certificate).

• Excellent verbal and written communication skills in English.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Strong organizational and record-keeping skills.

• High attention to detail and accuracy.

• Customer service orientation with problem-solving abilities.

• Ability to handle confidential information responsibly.

• Capable of working independently and as part of a team.

Experience

• Minimum of 1-2 years experience in a customer service, hospitality, or administrative role.

• Experience in an airport, travel, or logistics environment is an added advantage.

• Prior work in a lost & found department or similar setting will be highly regarded.

Working Hours

• Rotational shifts, including weekends, public holidays, and early morning or late evening hours.

• 8-hour shifts with scheduled breaks, depending on airport traffic flow and operational needs.

Knowledge, Skills, and Abilities

• Knowledge of airport security protocols and procedures (training will be provided).

• Ability to remain calm and composed under pressure.

• Strong interpersonal skills with a respectful and courteous demeanor.

• Good judgment and decision-making capabilities.

• Familiarity with basic reporting and data management systems.

Benefits

• Competitive salary package.

• Transportation allowance or reimbursement.

• Paid annual leave and public holiday compensation.

• Comprehensive training and onboarding.

• Employee wellness support and career development opportunities.

• Work in a dynamic, multicultural environment at one of the busiest airports in the country.

Why Join The Elite Job

At The Elite Job, we pride ourselves on professionalism, integrity, and service excellence. We empower our employees with the tools, training, and environment to thrive in their roles. By joining our team, you will be part of a company that values dedication, promotes from within, and makes a real difference in the everyday lives of travelers.

How to Apply

Interested candidates are encouraged to apply by submitting a detailed CV and a brief motivation letter to us
Please use the subject line: Application – Lost & Found Desk Executive – Durban Airport

Only shortlisted candidates will be contacted. We thank all applicants for their interest in joining The Elite Job.