Implementation Associate, SaaS

Other Jobs To Apply

No other job posts for this day.

Job Description:

  • Guide new customers through the onboarding process from kickoff through go-live
  • Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
  • Import, clean, and validate customer data to ensure accurate platform setup
  • Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
  • Communicate project progress, risks, and next steps clearly to customers and internal teams
  • Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
  • Identify and escalate project risks or blockers early
  • Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
  • Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Requirements:

  • 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
  • Strong communication and organizational skills with the ability to manage multiple projects simultaneously
  • Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
  • Comfort learning and explaining technical workflows to non-technical users
  • Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
  • Experience working in structured project environments with defined milestones and timelines
  • Reliable internet connection and a distraction-free dedicated workspace
  • Experience in logistics, operations, or vertical SaaS implementations (Nice to Have)
  • Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have)
  • Exposure to payments platforms or mobile apps (Android) (Nice to Have)
  • Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have)
  • Understanding of the waste hauling or environmental services industry (Nice to Have)
  • Previous experience as a Hauler Hero user or customer (Nice to Have)

Benefits:

  • Opportunity to make a meaningful impact in a critical, underserved industry
  • Collaborative, innovative work environment focused on learning and growth
  • Competitive salary and benefits package
  • Clear growth path into Implementation Lead or Customer Success roles
  • Remote-first flexibility with a distributed team across the U.S. and beyond
  • Paid time off, paid holidays, and a culture that values balance
  • Virtual team collaboration and occasional in-person offsites
Back to blog

Other Jobs To Apply

Social Studies Teacher (Middle and High School) January 27

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Disney Careers Remote – $20-25 An Hour (Apply Now) – Hire Me Remotely

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Online Typing Jobs (Remote Position)

Remote Work From Home Customer Service- Typing

Remote Customer Service Representative (Email & Chat Support) – 2nd & 3rd Shift

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Disney Remote Job (Data Entry, Entry Level) $70-80$/Year- E4S ? Vacancy Global

Easy Work from Home Data Entry Jobs for Teens

Online Proofreading Jobs

REMOTE Typist Clerk & Admin Assistant ( Day or Night Shift)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Join Today: Remote Virtual Assistant - Evening Hours (Part-Time)

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Remote Overnight Chat Support Specialist – Flexible Night Shift, $25–$35/hr, Work From Home with arenaflex

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Part Time Evening Data Entry Jobs Near Me

Remote Customer Service Representative (Email & Chat Support) – 2nd & 3rd Shift

Experienced Amazon Virtual Assistant & Data Entry Specialist - Part-Time Remote Opportunity

DSP-CPT-11341 Recruitment & Candidate Screening Virtual Assistant (Amazon DSP Support)

Virtual Assistant - Amazon Careers for Freshers

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Part Time Evening Data Entry Jobs Near Me

Remote Online Chat Representative / Scheduling Specialist (DAY or NIGHT SHIFT)

Remote Overnight Chat Support Specialist – Flexible Night Shift, $25–$35/hr, Work From Home with arenaflex

Online Typing jobs for teens

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Watch Netflix (Tagger): $12-$46

Patient Care Technician

Part-Time Delivery Driver - Flexible Hours & Perks

Inbound Warehouse Associate

Watch Netflix (Tagger): $12-$46

reputed company Bot + Backend to Automate Xbox Store Purchases (Email + Quanti – reputed company Store

Crew Member

Amazon Customer Service - Work From Home $16-$24/hr

Area Manager II

Merchandise Team Member

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...