About the position

We’re looking for a HubSpot CRM Administrator to help maintain, improve, and evolve a growing HubSpot environment. This is a hands-on role for someone who understands that a CRM is more than just a database. You’ll work with the existing HubSpot setup, help refine processes, support new requests and features, troubleshoot issues, maintain data quality, and make thoughtful improvements that keep the system working reliably as the business grows. You’ll be working closely with the team to understand how the HubSpot account is structured and how different workflows, processes, and configurations connect. The goal is not simply to make changes, but to make the right changes without disrupting what is already working.

Responsibilities

• Administer and maintain the HubSpot CRM environment
• Review and improve existing CRM processes, workflows, and configurations
• Build and customize HubSpot functionality based on business requirements
• Implement new requests, features, and process improvements
• Troubleshoot CRM issues and identify practical solutions
• Support workflow and automation configuration
• Create and maintain reports and dashboards
• Help maintain clean, accurate, and reliable CRM data
• Identify data hygiene issues and support ongoing data cleanup
• Review the existing HubSpot architecture before implementing significant changes
• Assess how new configurations or requests may affect existing workflows and processes
• Help document processes and CRM configurations where needed
• Collaborate with stakeholders to understand requirements and translate them into effective HubSpot solutions
• Continuously look for opportunities to make the CRM more efficient, scalable, and user-friendly

Requirements

• Hands-on experience administering HubSpot CRM
• Strong understanding of HubSpot's CRM functionality, workflows, properties, reporting, and configuration
• Experience customizing HubSpot based on business and operational requirements
• Experience troubleshooting CRM and workflow issues
• Strong understanding of data hygiene and CRM data management
• Ability to understand how different parts of a CRM environment interact with one another
• Strong attention to detail, particularly when making changes to an established CRM
• Good analytical and problem-solving skills
• Ability to take a request, understand the underlying business need, and determine the best way to implement it
• Comfortable working independently and managing multiple requests or priorities
• Strong written and verbal English communication skills
• Ability and willingness to work US business hours
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Nice-to-haves

• Thinks beyond simply completing a configuration request and considers the impact of the change
• Enjoys improving processes and finding better ways to use a CRM
• Is naturally curious about how systems work
• Can troubleshoot issues methodically rather than relying on trial and error
• Takes data accuracy and system integrity seriously
• Can balance business needs with good CRM administration practices
• Is comfortable working with both technical and non-technical stakeholders

Benefits

• Pay is dependent on experience and level of expertise.