[Hiring] Team Lead of Care @FreedomCare

Other Jobs To Apply

Role Description

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Care team in Indiana. This is a remote role with occasional travel to Indiana.

This role is client-centric and focuses on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Care Coordinators and Team Support Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.

Every Day You Will:

  • Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
  • Support process improvement by identifying system or workflow areas of opportunity
  • Assist the management team with the interview processes and new team member training

Qualifications

  • Experience managing/supervisory employees
  • Exceptional experience leading, mentoring and developing their employees
  • Experience with performance management
  • 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Experience with data input, case review and building rapport and confidence with team
  • Ability to motivate team to meet and/or exceed case management targets or metrics
  • Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
  • Excellent communication and organizational skills
  • Must have poise and patience when dealing with customers
  • Bilingual in English and Spanish, or other languages desired

Benefits

  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities to grow your career

Compensation Range

The base pay range for this role is between $23.00 and $26.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Back to blog

Other Jobs To Apply

Remote Appointment Setter — Up to $40/hr + Bonuses | AAA USA

Paid Product Tester

RN Tele/Med Surg - IST \$65 Premium Flat Rate (AHN Travel Team, Northwestern)

junior java fullstack developer/Data Scientist

Verizon remote jobs in USA Job ID- 477

Entry Level - Customer Service Specialist - Remote

Customer Service Rep - Work From Home - No Experience Required

Customer Support Specialist

Customer Service Rep (100% Work From Home)

Start Your Work-From-Home Career | Entry Level | No Experience Required

Remote Data Entry -Time Focus Group Participants (Up To $750/Week) - Now Hiring

Customer Service Advocate III - Maryland Medicare - (Remote)

Fulfillment Center Associate (Work from Home - Full Time)

Remote Data Entry Admin Assistant

Call Center Remote Customer Service Representative

Part-Time Weekend Remote Customer Service Representative

amazon flex $15+/ Hour (Sign on Bonus)!

Remote Flight Reservationist

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Customer Service Representative – $24/hr (Work From Home)

Hourly Warehouse Team Member - Temporary Full-Time - Ontario HVC (PS&L)

amazon work from home $15+/ Hour (Sign on Bonus!)!

amazon work from home $15+/ Hour (Sign on Bonus!)!

Nurse Practitioner - Telemedicine

Medi-Cal Member Agent

Toyota Express Technician

Business Analyst, Computer-Using Agent Evaluation

Host - Full-time / Part-time

Social Media & Marketing Coordinator - Remote Entry Level

Senior Backend Engineer - Remote (NA) for Global Scale

Evening Shift: Remote Nurse Advocate (RN) (11:30am - 8pm ET shift)

[Work From Home] Simple Typing Online Data Entry Part Time Job

Remote - SAP ISU CIS Billing and Invoicing Expert

Online Data Entry & Feedback Panelist - $750/Week - Now Hiring

Employee Benefits Account Manager - Agency / Broker - REMOTE

In-Home Product Tester – No Fees, No Experience, $25-$45/hr

Apply Now: Luminous india hiring Fresher management trainee

From Classroom to Boardroom: Professionalism and The Skills to Succeed

Work From Home Customer Service Rep

Experienced Service Technician for Electric Vehicles – Full-Time Remote Opportunity with Tesla, $25-$35/Hour

amazon flex $15+/ Hour (Sign on Bonus)!

Remote Airline Customer Service Specialist – Travel Perks

Customer Service and Support Representative – Onsite Call Center Operations Specialist with Hybrid Work-From-Home Potential

Shipping Clerk with ERP

Remote Data Entry Associate (Junior) - Accurate & Fast

Remote Patient Monitoring Home Telehealth Case Manager

Closer, Part-Time

YouTube Careers Remote ? Unleash Creativity From Anywhere, Earn $25-$35/Hour

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...