Guest Experience Center Agent / Inside Sales in Lowell, NC at Sonic Automotive

Location: 109 Kenworthy Avenue
Lowell, NC 28098

Job Type: Customer Service

Experience: Associate

About

EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is hiring an Inside Sales Representative (Guest Experience Center Agent) to work remotely between 11 am to 9 pm EST.The Guest Experience Centeris responsible for answering inbound calls,chats, and internet leads and explaining toguests oursales process, and ultimately setting an appointment at one of EchoPark's dealerships. As a member of our Guest Experience Center team, you will help our guests understand how we are changing the vehicle purchasing process, making it simple, fast, and fun! You will begin your new career at EchoPark with 3 weeks of dedicated (paid) training and development. Our comprehensive sales training includes product training, sales skills training, communication skills, and training on how to navigate our internal software systems.

What You Will Do:

• Working from home, 11 am to 8 pm EST and 12 pm to 9 pm EST.. This will be a full-time position, 40 hours per week, and includes working every other Saturday and at least 1 Sunday shift per month.
• Build rapport with guests and assist through personality and relationship selling
• Assist guests through inbound and permission-based outbound calls by utilizing relationship-based sales
• Exercise the intuitive ability to understand guests' needs and match those needs with company inventory
• Set appointments for guests based on their time, location preference, and vehicle needs
• Continually improve and be receptive to coaching
• Practice efficiency, and handle call volumes knowledgeably while still providing excellent service.
• Answer guest's questions accurately, openly, and honestly.

What We're Looking For:

• 1-year of customer service/sales experience, telephone-based preferred
• Proficient computer experience leveraging multiple platforms at the same time
• A history of succeeding in a team environment
• Professional verbal and written communication, with excellent active listening skills
• A desire to learn, practice and deliver a remarkable guest experience
• Competitive and goal oriented individuals
• Experience using good problem-solving skills, and taking the initiative to think critically to identify improvement opportunities

What We Offer:

• Average income potential of $55,000 - $75,000 (includes hourly base of $15plusmonthly uncapped commission)
• Bonus guarantee for thefirst three months of employment
• Work from Home
• Health, Dental and Vision Insurance
• 401k
• Paid vacation
• Access to leadership and personal development programs

All your information will be kept confidential according to EEO guidelines.