Global Support Agent-4

Other Jobs To Apply

No other job posts for this day.

Job Title

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

Essential Functions
  • Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
  • Perform other duties as assigned. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.
  • To assist in resolving complex customer account issues, concerns and/or procedures.
Skills Considered A Plus:
  • Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution.
  • Excellent time management skills with ability to multitask and effectively prioritize multiple varying work assignments.
  • Strong ability to timely and effectively manage a high case volume in an evolving work environment.
Minimum Education

High school diploma or GED. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Knowledge, Skills and Abilities

Strong personal computer (PC), analytical, organizational and communication skills.

Job Conditions

Some travel required.

Preferred Qualifications:

This role will be based in Memphis, TN, hours Monday through Friday, 8:00a to 4:30pm.

Pay Transparency:

Internal Grade H29

Pay:

$20.80 to $27.55

Additional Details:

Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on September 30, 2026.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)
Back to blog

Other Jobs To Apply

Amazon Customer Service - Work From Home $16-$24/hr

Area Manager, RSR

Babysitters Needed - No Experience Required - National

Remote Customer Support Representative at Hulu

Amazon Work From Home Customer Service Representative (Online Chat Support) Part-Time

Remote Data Entry Associate

Sortation Center Warehouse Associate

Cart Associate - JFK John F. Kennedy Airport- Part Time

Remote Position | No Experience Needed | Hiring Immediately

Home-Based Data Entry Typist

Customer Service Agent - Graveyard Shift (Work From Home)

Remote Junior Graphic Designer

Virtual assistant jobs for teens (Remote) - Work From Home Job

2027 Spring Library of Congress Intern (Onsite)

Virtual Banker III - Columbus, OH

Costco Customer Service Representative (Remote)

American Express Virtual Customer Care Jobs, Wfh American Express @ Get Dream Job

Central Selling Specialist, Millwork (Remote)

Contract Education Writer (Remote)

Entry Level Cybersecurity Analyst (Remote)

Consumer Access Specialist

Hospital Biller - Medicare DDE at TruBridge: 100% Remote (US)

Amazon Customer Service - Work From Home $16-$24/hr

Transportation Representative , NOC - AMET Inbound

Executive Operations Manager

Telehealth Representative - Remote Evening & Weekend Work

Remote Night-Shift SOC Analyst (Tier I)

Virtual Assistant - Amazon Careers for Freshers

Entry-Level Chat Moderator – No Phone Work Required

Virtual Banker I - Columbus, OH

Amazon Customer Service - Work From Home $16-$24/hr

Remote Data Entry Representative

Call Center Specialist [Work From Home - Night Shift - Full Time]

Remote eBay Expert

amazon flex $15+/ Hour (Sign on Bonus)!

General Manager (09665) - 661 NW 32nd St

Call Center Specialist [Work From Home - Night Shift - Full Time]

Entry-Level Technical Writing & Project Analyst (Remote)

Part-Time Weekend Remote Customer Service Representative

Warehouse Associate (Part-Time Flex, Night Shift)

Extended Care Attendant – Overnight (Part Time or Per Diem) – reputed company Store

Delivery Driver - No Experience Needed

Remote Online Product Support - No Experience

_ Remote Position (Entry-Level Role) - Beginner Friendly - Start ASAP

FT Call Center/Customer Service Rep [Work From Home]

Case Manager, Registered Nurse – Remote

Team builders

Amazon Delivery Driver

Reservations Agent (FT & PT)

Part-time driver | Houston, TX

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...